Canadian Blood Services honoured for excellence in strategy management

    Becomes first Canadian not-for-profit to be inducted in Balanced
    Scorecard Hall of Fame for Executing Strategy(TM)

    OTTAWA, Oct. 11 /CNW Telbec/ - Canadian Blood Services has become the
first Canadian not-for-profit inducted into the Balanced Scorecard Hall of
Fame for Executing Strategy(TM). The award program publicly honours
organizations that are successfully using the Balanced Scorecard (BSC)
strategy framework to achieve and sustain breakthrough performance results.
Last night, CEO Dr. Graham Sher accepted the award on behalf of the
organization at the 2007 Global Public Sector Summit in Washington, DC.
    "Operating a not-for-profit and being a strategy-focused organization
need not be mutually exclusive," said Dr. Sher. "In an era where taxpayers
expect greater accountability from publicly funded organizations, it is
imperative that we focus on delivering results. Our strategic themes are
Safety, Operational Excellence and Preparing for Tomorrow, and the Balanced
Scorecard is our roadmap for that journey."
    Canadian Blood Services' journey of transformation began in 1998 when it
took over the operation of the blood system in all provinces and territories
outside of Quebec. It inherited a compelling case for change, facing a 10-year
decline in blood donations, public perceptions of mismanagement, and a severe
lack of public trust as a result of the tainted blood crisis of the 1980's and
early 1990's. However, by 2002 the organization was able to move from a mode
of crisis management to one of strategic management. The adoption of the BSC
framework helped integrate "strategy" in every level of the organization and
has helped Canadian Blood Services achieve breakthrough performance in some of
its indicators.
    The BSC concept- created by Drs. Robert S. Kaplan and David P. Norton -
has been implemented in thousands of corporations, organizations, and
governments worldwide, and has been cited by Harvard Business Review as one of
the most important management ideas of the past 75 years. Based on the simple
premise that "what gets measured is what gets done," the BSC puts strategy at
the center of the management process, allowing organizations to implement
strategies rapidly and effectively.
    "The BSC concept has improved our internal alignment, enhanced our
metrics-based decision-making, and makes allocating resources against
priorities easier," adds Dr. Sher. "In short, it has changed how we manage the
blood system by crystallizing what's important to our organization and its
    The 93 organizations inducted into the BSC Hall of Fame to date represent
a broad cross-section of private- and public-sector industries from more than
15 countries. Previous Canadian inductees include AT&T Canada, Cognos,
Nova Scotia Power and the RCMP.

    About Canadian Blood Services

    Canadian Blood Services is a national not-for-profit charitable
organization that manages the blood supply in all Canadian provinces and
territories (except Québec) and oversees OneMatch Stem Cell and
Marrow Network. A dedicated team of 4,800 staff and 17,000 volunteers enable
Canadian Blood Services to operate 40 permanent collection sites and more than
20,000 donor clinics annually. While Canadian Blood Services is a
non-governmental organization, it receives operational funding from the
Provincial and Territorial Ministers of Health, and is regulated by Health

For further information:

For further information: Ron Vezina, Director, Media Relations and
External Communications, Canadian Blood Services, (613) 739-2044,; Linda H. Chow, Hall of Fame Program Manager, Palladium
Group, Inc., (781) 402-1175,

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Canadian Blood Services

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