BusinessPartners Go Exclusive with Mitel Unified Communications

    More than 100 have signed up to Exclusive BusinessPartner Program

    PHOENIX, AZ, Jan. 24 /CNW Telbec/ - Having smoothly completed its
$729 million merger( with
Inter-Tel, Mitel(R) has launched an expanded Exclusive BusinessPartner (EBP)
program that gives resellers strategic advantages in selling and servicing its
comprehensive portfolio of unified communications solutions. Introduced three
months ago following a 26-city road show in October to meet with the channel
of both companies, Mitel has signed up more than 100 members to the EBP
    Mitel's EBP program builds on the best of Inter-Tel's successful
"OneInter-Tel" channel program and Mitel's "high touch" sales and services
model to deliver additional value that helps drive the success of elite
channel resellers.
    "We selected the best practices from both companies to provide a
compelling offering that enhances the overall performance of our channel
program and adds value to our exclusive BusinessPartners," said Carter
Chapman, director of channel sales at Mitel. "This program benefits the
hundreds of resellers who have built their businesses around our solutions and
makes us a clear choice for new business customers."
    The EBP program provides resellers with access to unified communications
solutions for the real world including the Mitel 3300 IP Communications
Platform( (ICP), a proven
enterprise( platform,
combined with the
SMB( Inter-Tel
Meeting the needs of customer environments ranging from 20 employees to large
multi-site businesses with thousands of employees, EBPs can avoid the overhead
of working with multiple manufacturers to address specific customer
    According to Mark McKersie, president of
First-Tel(, a Mitel EBP located in
Michigan, the program has benefited his company in several ways.
    "In one aspect, the ability to work with one manufacturer provides a
number of efficiencies," he says. "In the past, when First-Tel worked with
multiple vendors, we were expected to participate in multiple training
sessions, carry multiple inventories and adjust our operations to meet the
specific demands of each vendor. As you can expect, adhering to the demands of
different manufacturers became a very complicated and expensive proposition."
    In addition to having access to a wider range of products and services to
address the market, strengthen their competitive position and grow their
business, Mitel Exclusive BusinessPartnerss enjoy numerous sales support and
training opportunities to improve their business processes and ensure they
have the tools to meet their business goals.
    "The Exclusive Business Partnership strengthens Trans-West Network
Solutions( business relationship with Mitel enabling us
to be the dominant force in our market," Herb Rosen, president/CEO of
Trans-West Network Solutions.
    EBPs have access to Mitel best practices and procedures to help improve
all areas of their business. This insight from Mitel's internal sales
management and operations, only available to EBPs, helps resellers develop
strategies to tackle a wide range of business issues, such as growing
revenues, selling into vertical markets, reducing truck rolls for onsite
support, improving cash flow and improving profitability.
    Steve Klenner, owner of BSB Communications(, a
Mitel reseller with several locations in the Midwest, has taken advantage of
the EBP program.
    "The EBP relationship has been instrumental in how we manage our
business," says Klenner. "We appreciate the ability to consult with Mitel
executives on any number of issues, ranging from sales to human resources. It
is an invaluable program that enables us to compete more effectively and
improve our bottom line. In our business, this speaks volumes."

    About Mitel

    Mitel( delivers flexibility and simplicity in smart
unified communications solutions and applications for organizations of all
sizes. Combined with a full range of managed services that include voice and
data network design and traffic provisioning, custom application development,
and attractive financing options, Mitel is reinventing how successful
organizations gain competitive advantage by easily collaborating and
communicating over distance and time with customers, colleagues and partners.
Mitel's ( US headquarters are in Phoenix, AZ. Global
headquarters are in Ottawa, Canada, with offices, partners and resellers

    Mitel and logo are registered trademarks of Mitel Networks Corporation.
    Inter-Tel and the Inter-Tel logo are trademarks of Mitel Networks
    All other trademarks are the property of their respective owners.

For further information:

For further information: Paul Goyette, (613) 592-2122 x 2188, (media); Alex Anderson, (613) 592-2122 x 2107, (analysts)

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