Multi-state, 450-employee law firm begins migration to Microsoft Office
Communications Server 2007
OTTAWA, Oct. 16 /CNW Telbec/ - Satisfying the communication needs of a
450-plus employee, multi-state law firm can be challenging, especially when
you factor the extensive travel schedules of trial lawyers and the importance
of constant accessibility. But that is not something that keeps Bowman and
Brooke LLP's (www.bowmanandbrooke.com) chief information officer, Michael
Cammack up at night.
As an early adopter of Mitel IP communications solutions, Bowman and
Brooke benefited from the cost savings of IP trunking between office
locations. "By using the Mitel 3300 IP Communications Platform (ICP) as an IP
gateway we could leverage the cabling structure and Mitel TDM phones in our
existing offices but still provide the same functionality as the IP phones we
installed in our new facilities," said Cammack.
Once Cammack had a taste of IP he wanted to create a rich converged IP
communications environment. Mitel responded by enhancing Bowman and Brooke's
existing IP communications and delivering integration into Microsoft Office
Live Communications Server 2005. With the recent arrival of Microsoft Office
Communications Server 2007, aimed to enhance inter-office communications and
collaboration, Cammack was keen to migrate from his current Live
Communications Server deployment.
"We reviewed proposals from Cisco- and ShoreTel-, but they required a rip
and replacement scenario whereas Mitel provided investment protection and
seamless integration into the Microsoft Office Communications Server
environment," said Cammack.
Using the Mitel Live Business Gateway integrated into Office
Communications Server 2007 and the 3300 ICP allows users to obtain better
access to information and people right from the desktop. Users will benefit
from click-to-call capabilities within Microsoft Office documents and enables
attorneys to restrict visibility of their presence status from select users.
Because of busy schedules and frequent travel Bowman and Brooke believes
it is important to allow employees the opportunity to work from where they
want to work. To do this, they implemented the Mitel Teleworker Solution that
can securely extend the features and functionality of the office phone to any
location with a broadband connection such as a home office, hotel room, or
other remote site.
Additionally, to ensure clients have access to their attorney anytime,
anywhere, Bowman and Brooke have provided key attorneys with a single phone
number and single mailbox for multiple devices via Mitel Mobile Extension.
Calls coming into their office can be simultaneously routed to any business,
mobile, home phone, teleworker, or wireless device ensuring the call is
received regardless of where the attorney is. The presence status of the user
is updated no matter which device they are using.
The firm is also deploying Microsoft Exchange Server 2007 to unify its
messaging environment. The Microsoft Exchange Server 2007 Unified Messaging
uses a direct Session Initiation Protocol (SIP) connection to the 3300 ICP.
Mitel is one of only three vendors that do not require a separate SIP gateway
connection to an Exchange Server 2007 to support multiple forms of unified
communications including voice, email, and fax.
"The nature of Bowman and Brooke's business means it is imperative
employees are accessible when a client or colleague needs to reach them," said
Paul Butcher, president and chief operating officer, Mitel. "Using Mitel's
mobility solution integrated with Microsoft's presence application will ensure
Bowman and Brooke attorneys can be reached in the moment they are needed
resulting in quicker decision making and more satisfied clients."
The relationship between Mitel and Convergent was pivotal in deploying
the Bowman and Brooke solution. Convergent provides systems integration and
review services for Mitel and its channel partners deploying unified
"Companies invest in technology to make employees more productive," said
Doug Splinter, chief technology officer, Convergent. "But a productivity tool
that isn't there when you need it isn't useful at all. Working with Mitel we
can ensure a smooth transition for customers to a unified communications
platform that will provide them with the tools they need to increase
productivity, drive revenue streams, and streamline business processes."
About Bowman and Brooke
Bowman and Brooke LLP has 140 lawyers coast to coast in Minneapolis,
Phoenix, Detroit, San Jose, Los Angeles and Richmond - together defending many
of the world's largest corporations in high exposure, complex and high profile
product liability, toxic tort, commercial and other high stakes claims in all
50 states. http://www.bowmanandbrooke.com
About Convergent Solutions Group
Convergent Solutions Group is an innovative technology services firm
dedicated to improving IT environments by making them more productive,
resilient and secure. We apply our expertise in messaging and network
resiliency to design and implement a unified communications infrastructure
that works and can be supported by your existing IT staff. More information is
available at http://www.convergent-solutions.com.
Headquartered in Ottawa, Canada, with offices, partners and resellers
worldwide, Mitel is a leading provider of integrated communications solutions
and services for business customers. Following its merger with Inter-Tel,
Inc., Mitel offers customers greater flexibility and choice of solutions, from
basic business communications to sophisticated unified communications, from
pre-packaged to tailored applications, and from an outright capital purchase
to a managed service. For more information, please visit www.mitel.com.
Mitel and logo are registered trademarks of Mitel Networks Corporation.
Inter-Tel and the Inter-Tel logo are trademarks of Mitel Networks
All other trademarks are the property of their respective owners.
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