Blue Cross Blue Shield of Arizona Renews EDS Information Technology Services Contract

    Agreement begins third decade of companies' relationship

    PLANO, Texas and PHOENIX, March 27 /CNW/ -- EDS and Blue Cross Blue
Shield of Arizona (BCBSAZ) today announced the two companies have renewed
their 20-year relationship. The five-year agreement for the MetaVance(R)
Administration and Finance System will allow BCBSAZ to continue to meet
industry mandate terms and improve claims processing accuracy and speed,
ultimately lowering costs and improving customer satisfaction for its
providers and members. Financial terms of the agreement are not being
    Since signing the original agreement in 1987, the companies have worked
together to consolidate BCBSAZ's multiple claims processing platforms onto
MetaVance and integrate processes for HIPAA compliance, among other
milestones. Today, MetaVance processes an average of 11 million claims per
year for BCBSAZ.
    "Reaching the highest customer satisfaction levels while reducing
operating costs is one of our top operational and strategic priorities at
BCBSAZ. Continuing to use MetaVance is a key component to delivering on this
priority," said Elizabeth Messina, senior vice president and CIO for BCBSAZ.
"We have and continue to look to EDS for their IT and industry expertise."
    With this agreement, EDS will continue to deliver existing services,
which include managing and enhancing MetaVance and hosting the software
application at the EDS data center in Sacramento, California. As one of the
first EDS clients to adopt MetaVance, the BCBSAZ team has suggested numerous
architectural improvements in the claims processing software in use today.
    EDS notes that MetaVance is a scalable software product used to automate
core administrative processes such as enrollment, member eligibility and
claims processing for healthcare payers with multiple companies, lines of
business and products such as indemnity, preferred provider organizations and
health maintenance organizations. MetaVance is based on a flexible,
service-oriented architecture and is designed for payers looking to automate
processes such as enrollment, call tracking and workflow. The member-centric
model supports tailored benefits for both the member and their dependents and
supports consumer-directed health plans.
    "The EDS team takes great pride in continuing this successful
relationship with such a well-established health insurance company," said Sean
Kenny, EDS Global Healthcare Industry vice president. "We will remain focused
on helping BCBSAZ further optimize operations and improve service to its
providers and members in a secure environment."
    EDS has served the healthcare industry for more than 40 years. Today, EDS
touches more than 200 million lives daily and performs 2.4 billion healthcare
transactions each year, including 1 billion in healthcare claims annually. EDS
is the nation's largest provider of Medicaid and Medicare process management
services, administering $95 billion in benefits a year and serves as fiscal
agent or principal IT provider for Medicaid in 22 states. With more than 7,000
professionals dedicated to supporting healthcare clients worldwide, EDS'
global healthcare experience spans payer, provider, government and life
science communities.
    About Blue Cross Blue Shield of Arizona
    Blue Cross Blue Shield of Arizona, an independent licensee of the Blue
Cross and Blue Shield Association, is the largest Arizona-based health
insurance company. The not-for-profit company was founded in 1939 and provides
health insurance products, services or networks to more than 1.1 million
individuals. With offices in Phoenix, Flagstaff, Tempe and Tucson, the company
employs more than 1,500 Arizonans. For information about Blue Cross Blue
Shield of Arizona and its community programs such as WalkingWorks, please
    About EDS
    EDS is a leading global technology services company delivering business
solutions to its clients. EDS founded the information technology outsourcing
industry more than 45 years ago. Today, EDS delivers a broad portfolio of
information technology and business process outsourcing services to clients in
the manufacturing, financial services, healthcare, communications, energy,
transportation, and consumer and retail industries and to governments around
the world. Learn more at
    The statements in this news release that are not historical statements,
including statements regarding the amount of new contract values, are
forward-looking statements within the meaning of the federal securities laws.
These statements are subject to numerous risks and uncertainties, many of
which are beyond EDS' control, which could cause actual results to differ
materially from such statements. For information concerning these risks and
uncertainties, see EDS' most recent Form 10-K. EDS disclaims any intention or
obligation to update or revise any forward-looking statements, whether as a
result of new information, future events or otherwise.

     Julie Basa                Regena Frieden
     EDS                       Blue Cross Blue Shield of Arizona
     972 605 1862              602 864 4046

For further information:

For further information: Julie Basa of Electronic Data Systems,
+1-972-605-1862,; or Regena Frieden of Blue Cross Blue
Shield of Arizona, +1-602-864-4046,; Web Site:,

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