Best Buy Canada Clarifies Its Return Policy

    Best Buy wants its customers to know that they do not charge a restocking
    fee for returns

    MONTREAL, Feb. 18 /CNW/ - In response to a viral email circulating that
contains incorrect information on its return policy, Best Buy Canada advises
consumers that they do not have a restocking fee for products returned to
their stores. As a non-commissioned retailer, Best Buy is focused on providing
customers with a hassle-free experience which includes their policy for
returns, exchanges and refunds.
    At no time have Best Buy stores in Canada ever charged restocking fees
and immediate refunds are provided in store based on the terms and conditions
of the purchase.
    Best Buy's exchange and refund policy for products purchased in store is
as follows:

    If for any reason you are not completely satisfied with your purchases,
    Best Buy Canada will gladly give you a full refund or exchange. Simply
    return the product within 30 days (14 days for Computers, Monitors,
    Printers, Notebook Computers, Camcorders, Digital Cameras, Radar
    Detectors, Portable DVD Players and Air Conditioners) in its original
    condition and packaging (including all manuals & accessories) along with
    the original sales receipts. There will be a nominal charge for missing
    packaging, accessories or manuals.

    Due to copyright laws, computer and game console software, music CDs and
    DVDs in opened packages may only be exchanged for the same item. Terms
    and conditions are subject to change without notice. All transactions,
    including price protection, require your original Best Buy sales receipt
    or electronic invoice (obtainable anytime from "my orders") for online

    This policy can also be found online at and is posted
clearly on large signage located near the customer service area of all stores.
    Best Buy asks that anyone that receives this email please disregard and
do not forward.

For further information:

For further information: Patrick Lavoie, (514) 905-7757

Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890