Core News Facts
1.) BEA today announced a partnership with Aeroplan to help them expand
diversify their customer loyalty rewards programs.
2.) Aeroplan has deployed a service-oriented architecture (SOA) solution
utilizing BEA WebLogic(R) Integration and BEA AquaLogic(R) Commerce
3.) BEA technologies power Aeroplan's internet storefront and help enhance
their members' shopping experience by making it quicker and easier to book
flights and redeem rewards.
TORONTO, Sept. 24 /CNW/ -- BEA Systems, Inc., a world leader in
enterprise infrastructure software, today announced a partnership with
Aeroplan to help them expand and diversify their customer loyalty rewards
programs. Aeroplan has deployed a service-oriented architecture (SOA) solution
with BEA WebLogic(R) Integration and BEA AquaLogic(R) Commerce Services in an
effort to help facilitate new partnerships and to provide a more compelling
online customer experience. BEA technologies power Aeroplan's internet
storefront and help enhance their members' shopping experience by making it
quicker and easier to book flights and redeem rewards.
"Our business was changing dramatically, and we needed a business
platform that would allow us to turn all of our creative ideas into reality,"
said Andre Hebert, vice president, Technology and eBusiness at Aeroplan.
"Loyalty programs have become so sophisticated and competitive. The keys to
success are being innovative, responding quickly to consumer preferences and
continually adding value so that members remain loyal."
BEA technologies help enhance the effectiveness of Aeroplan's Website
through a search engine optimization system that simplifies search engine
rankings by delivering the best possible matches to customers' queries. BEA
AquaLogic Commerce Services creates dynamic product pages that guide customers
from the search engine to the correct page of interest and then through the
purchasing process. The storefront features a personalized, intuitive shopping
cart that has cross-sell and up-sell capabilities designed to anticipate and
exceed customers' expectations.
Powered by BEA AquaLogic Commerce Services technology, Aeroplan members
now have access to fast and easy, self-serve reward redemption. They can view,
calculate and redeem their Aeroplan Miles for rewards in real-time; manage
their profile online; view their order status and history and save items in
their shopping cart to purchase at a later date. Aeroplan can now also
accommodate the unique lifestyles of its growing membership by increasing the
number of ways members can earn reward miles and by expanding the variety and
diversity of rewards.
In addition, BEA WebLogic Integration is designed to bring together
transactional applications, multiple data sources, applications from mileage
and rewards partners and more than 50 Web services. BEA WebLogic Integration
helps orchestrate the interaction between these systems and applications,
facilitates the timely and reliable movement of messages across the
infrastructure and helps to ensure that Web services can be invoked and
consumed as necessary to support customer queries and transactions. Examples
of Web services supported by BEA WebLogic Integration include "mileage
balance" and "product detail."
"We view Areoplan's IT team and leaders as innovators, and we are excited
they chose BEA AquaLogic and BEA WebLogic product families to help power their
SOA deployment," said Linda Whelan, vice president and country manager, BEA
Systems, Canada. "Our products are helping enable Aeroplan to deliver faster
service and respond more quickly to customer requests. BEA AquaLogic and BEA
WebLogic products can help increase efficiency and speed time by connecting
and simplifying services across the enterprise. We help our customers solve
today's business challenges and help them take their organizations to the next
The secret to Aeroplan's success with BEA lies in making reward program
information more accessible to employees, consumers and business systems so
that they can make the best choices with the most up-to-date and accurate
information. The company has more than four million active members and
relationships with more than 70 business partners. During peak periods,
Aeroplan's consumer portal supports nearly 4000 concurrent sessions.
BEA Systems, Inc. (Nasdaq: BEAS) is a world leader in enterprise
infrastructure software. Information about how BEA helps customers build a
Liquid Enterprise(TM) that transforms their business can be found at bea.com.
BEA Systems, Inc.
Weber Shandwick, Canada
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