Aviva Canada now in Athabasca to assist Slave Lake customers

Additional claims adjusters in the area to help start the rebuild process

TORONTO, May 17 /CNW/ - With the wildfires in Slave Lake, Alberta and surrounding area continuing to burn, Aviva Canada, one of the country's leading providers of home, auto, recreational vehicle, group and business insurance, is mobilizing staff to assist area customers.

Area residents with an Aviva, Aviva Elite or Aviva Traders policy are asked to contact Aviva as soon as possible. Aviva adjusters are in the Slave Lake area and a temporary office location has been established at the New Western Athabasca Inn, 5211-41 Ave, Athabasca. Initial support will focus on issuing cheques for living expenses and other immediate needs.

"Responding to the needs of Aviva policyholders is paramount in a situation like this. We will be there for them," said Maurice Tulloch, President and CEO Aviva Canada.

As soon as the evacuation order has been lifted from Slave Lake, a new temporary Aviva location will be established in the town and adjusters will start visiting Aviva policyholders to assess property damage. The claim process can be started by calling 1-866 MY AVIVA (1-866-692-8482).

Safety First
With severe damage to many area homes, Aviva urges residents to use extreme caution when returning to their property.

  • As fires can rekindle in smoldering remains, residents should not enter the damaged site unless cleared to do so by municipal services such as the fire department.
  • Normally, the fire department will see that utilities (water, electricity and natural gas) are either safe to use or are disconnected before they leave the site. Residents should not attempt to restore their utilities.
  • Watch for structural damage caused by the fire. Roofs and floors may be damaged and subject to collapse.
  • Consumable items exposed to heat, smoke, soot and water such as medicine, food and beverages should not be consumed.

What to expect in the coming days:

  • If they have not already, residents should contact their insurer and/or insurance broker who will assess their claim. This is done to prioritize the damages of those most adversely affected.
  • Damages will be quantified through a visit with an adjuster and arrangements will be made to complete repairs and replace damaged property.
  • Adjusters and contractors will move to complete the emergency repairs to minimize further damages and to make damaged homes habitable.

The high level of damage caused by the fires has put a lot of pressure on the local infrastructure and contractors will be focusing on those most badly hit first. As such, residents with lesser damage are asked to be patient with the repair timing.

About Aviva Canada
Aviva Canada Inc. is one of the leading Property and Casualty insurance groups in Canada, providing home, automobile, recreational vehicle, group and business insurance to more than three million customers. The group has more than 3,000 employees, 40 locations, 1,700 independent broker partners and is a wholly-owned subsidiary of UK-based Aviva plc, the world's sixth-largest insurance group. For more information visit avivacanada.com.

SOURCE Aviva Canada Inc.

For further information:

Media Contact: 
Glenn Cooper
Senior Manager, Public Relations, Aviva Canada Inc.
Mobile (416) 523-3225
Desk: (416) 288-2685

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