Avaya Named to Top 25 in FinTech 100 Ranking of Leading Technology Providers to Financial Services Firms

    BASKING RIDGE, N.J., Nov. 8 /CNW/ -- Avaya, a leading global provider of
business communications applications, systems and services, was named one of
the top 25 technology vendors in the FinTech 100, an annual international
listing of the foremost technology companies that serve the financial services
    The FinTech 100 evaluates hardware, software and IT services companies
based on fiscal year-end revenues and the percentage of revenues attributed to
the financial services industry.  Companies that qualify for the FinTech100
rating must derive significant revenue from sales to the financial services
sector in order to make the list.  The results are compiled and reported by
the research firm Financial Insights, an IDC company, and American Banker.
    "The financial services industry, which encompasses the banking,
commodities and insurance sectors, is highly competitive.  Clearly, these
companies extract great value from advanced IT and communication applications
that enables this industry to grow market share, revenues and profits," said
Nick Lippis, industry analyst, Lippis Consulting.
    "The FinTech ranking illustrates that top firms in the financial sector
worldwide recognize the value of Avaya intelligent communications, which are
enabling them to deliver a superior customer experience, boost productivity
among an increasingly mobile workforce, and improve total cost of ownership
while laying a solid foundation for deploying best-in-class communications
applications," said Tony Kleckner, global practice leader, Financial Services,
    Financial institutions benefiting from Avaya solutions include the
Security Service Federal Credit Union (Security Service), one of the largest
credit unions in the United States, with more than a half million members, and
Banco Santander Chile (BSC), part of the Santander Group and the largest bank
in Chile.  BSC offers consumer banking, residential mortgage financing, credit
cards, auto loans and investment management services for approximately two
million customers and corporate financial services such as financial advisory
services and cash management.
    Security Service is using Avaya Communication Manager software and Avaya
servers and gateways to link its corporate headquarters in San Antonio, Texas
with its branches throughout Texas and Colorado.  For example, its IT network
staff experts, who are critical to the credit union's operations, use one-
number access, which enables calls bound for their business number to ring
simultaneously on their office phone and up to four mobile (or wire line)
phones.  This gives each employee their headquarters-based collaboration
features such as conferencing and call transfer so they are always connected
and productive.
    When BSC needed to improve and leverage their high level of personalized
client service and customer service to increase their success in the market,
the financial institution turned to Avaya.  Now, Avaya Communication Manager
software and an Avaya server connect three sites across Chile and support
BSC's contact center site, where BSC's 400 agents are located.  The Avaya
solution enabled BSC to improve employee productivity and enhance client
service, with an Avaya Call Management System that provides BSC with the
detailed information and management tools it needs to monitor and analyze its
contact center operations, show where improvements can be made and pinpoint
areas where fast, effective action may be required.
    About Avaya
    Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage.  More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes.  Avaya Global Services
provides comprehensive service and support for companies, small to large.  For
more information visit the Avaya Web site: http://www.avaya.com.

For further information:

For further information: Barbara Burgess of Avaya, +1-908-953-3348, 
barbarab@avaya.com Web Site: http://www.avaya.com

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