- New enhancements to the Avaya Quick Edition market leading, innovative
peer-to-peer phone system enable more companies worldwide to improve
customer service and reduce expenses, transacting business with a simple
yet sophisticated IP telephony system
- Multi-faceted web design and hosting firm, and full-service construction
firm implement Quick Edition to better serve customers and improve
BASKING RIDGE, N.J., June 25 /CNW/ -- A multi-faceted web design studio
and a full-service construction firm are among the small companies worldwide
who rely on Avaya Quick Edition, an innovative converged communication system
that enables small businesses and branch offices to convey a professional
image, improve customer service and drive down costs.
Avaya Quick Edition is an innovative Session Initiation Protocol (SIP)-
based peer-to-peer telephony solution that is ideally targeted to very small
sites or small branches offices such as small medical or legal offices and
other professional services firms, retail outlets and chain restaurants. The
system is simple to set up and use, with all the software in the phone and no
need for a communications server or advanced installation skills. When the
Quick Edition IP phones are plugged into the local area network, they
automatically "discover" each other. In minimal time, users have access to
commonly used telephony applications, including voice mail, conferencing and
Today Avaya announced the new 3.1 release of Quick Edition, with
additional software that delivers a range of new features and two new hardware
components designed to enhance customer service, reduce expenses and simplify
maintenance and administration of the system.
"With Avaya Quick Edition, which is extremely simple to install and use,
small businesses or branch offices can become more productive, more efficient
and more effective, while maximizing their return on investment," said
Geoffrey Baird, vice president and general manager, Appliances, Mobile and
Small Systems Division, Avaya. "Small businesses are constantly challenged to
grow their business and become more responsive to customers. Implementing a
solution such as Quick Edition enables small companies to enhance the image
they project to their customers and clients, and improve their business
processes with 'big business' features such as voice mail, conferencing and
auto attendant for all their employees, whether they're in the office or
working remotely or from home."
Among the new software-enabled features, which can be uploaded to
existing Quick Edition systems, free of charge, are:
-- Presence and status monitoring. An icon next to an employee's name on
the phone's screen shows whether the employee is busy, on the phone or
away from the office.
-- One-touch, alternate auto attendant greetings. Users simply press a
key to change a customized greeting when there's a special promotion,
they are out of the office or the business is closed for the evening,
enhancing customer service.
-- Call detail recording. Companies can log calls and search and report
by type of call (incoming or outgoing) or type of voice mail activity,
allowing for a simplified way to track employee phone usage and bill
back for time spent on the phone on behalf of clients.
-- Programmable softkeys. Users can speed up call handling by having
single-button access to frequently used functions, such as paging, do
not disturb or call forwarding.
The new hardware components include:
-- An analog telephone adapter (ATA). Companies can plug their fax
machines, credit card readers and cordless phones directly into Quick
Edition so they can connect into the PSTN (public switched telephone
network) to send faxes and transaction data or to make calls from
cordless phones. Separate analog phone lines are no longer needed.
-- A G20 Basic Rate Interface (BRI) ISDN gateway. Now Avaya customers in
Europe can use Quick Edition with their BRI trunk connections.
"By adding more capabilities to Quick Edition, Avaya is 'advancing the
bar' for IP telephony systems aimed at the 'S" in the SMB (small and medium
business) marketplace," said Frank Dzubeck, president, Communications Network
Architects, Inc. "Research shows that small businesses want the same advanced
communications systems available to large companies in a cheaper, flexible
package they can customize to fit current and future needs. With Quick
Edition, now even the smallest firm can achieve the cost savings and
operational efficiency benefits of IP telephony."
Fairmont Studios links teleworkers, Sarcon Construction improves customer
response time with Quick Edition
Fairmont Studios (www.fairmontstudios.com), which provides customized Web
design and hosting to small businesses, is using the newest release of Avaya
Quick Edition to connect its president, whose home-based office is in the
Washington, D.C. suburb of Clarksburg, with an employee who also works at a
home office, some 30 miles away. "The 'presence' feature is extremely
useful," said George Stafford, president, Fairmont Studios. "When a customer
calls and I need to transfer a call, I know who's available just by looking at
employee 'available,' 'in a meeting,' or 'out of office' icons on my phone.
Now I can look like a bigger player with a single location, and I can take
better care of my clients." Fairmont has two Avaya Quick Edition 4621 phones
in his home office, and an Avaya Quick Edition 4610 at his remote employee's
Sarcon Construction, based in Sante Fe, New Mexico (www.sarcon.net) has
an office staff of six who manage multiple construction projects
simultaneously. "We pride ourselves on excellent communication -it's the
foundation of our core values and key to our success among clients," said
Peter Brill, president. "With Quick Edition, we can now listen to our voice
mail in our email - and forward those messages to each other -- even if we're
out of the office, which not only speeds customer response time but lets us
share information faster, and with greater accuracy. And because it's so
intuitive, we can change our own personal messages, without having to go
through an administrator. Plus, we upgraded our Internet connection with a
full T1 line, so we reduced our calling costs." Sarcon's configuration
includes a Quick Edition 4621 IP phone at the receptionist desk, and eight
Quick Edition 4610 IP phones throughout the office. Sarcon plans to upgrade
to the 3.1 release so they can connect their Polycom(R) speaker phone into
their Quick Edition network.
Altura Communication Solutions, a Platinum certified member of Avaya's
BusinessPartner program, configured Avaya Quick Edition at Sarcon
Construction. "We know that our small business customers such as Sarcon want
to increase productivity and reduce their communications costs at the same
time," said Denny Porter, area vice president, Altura. "With Avaya Quick
Edition in our portfolio, we can now offer an intuitive, easy-to-use system
with high mobility and productivity features our clients want. Quick Edition
gives us the ability to serve both single site and branch locations with a
high-value solution that meets the needs of our customers. That's very
important to us."
Teltek Systems, Inc., a certified member of Avaya's BusinessPartner
program, configured the Quick Edition solution at Fairmont Studios. "Fairmont
Studios needed a communications solution to link its two offices and appear to
be a single location to their customers," said Chris Nicoli, president of
Teltek. "With Avaya Quick Edition, our small business clients such as
Fairmont can present a 'big business' face to their customers, at an entry
price they can afford, with a system that can grow with their business. That's
an extremely attractive value proposition for us to offer - especially because
Quick Edition will enable us to provide cost advantages to our customers as
their needs change over time."
Avaya Quick Edition is available in North America and selected countries
in Europe, Africa, and Asia (U.K., Germany, Italy, Austria, Belgium, Spain,
Switzerland, the Netherlands, France, South Africa, and Singapore) from
certified Avaya resellers and from Best Buy for Business, PC Connections,
Zones and CDW. Pricing for a basic three person configuration, which includes
and Avaya G11 or G20 Gateway, two Avaya Quick Edition 4610SW phones and one
Avaya Quick Edition 4621SW phone is less than $2,000.
Avaya programs and tools enable channels to better serve their small
Avaya also has introduced a special Quick Edition "demo kit" for
resellers that includes three Quick Edition phones, an Avaya G10 Gateway to
connect Quick Edition to the PSTN and new Quick Edition 3.1 software.
Resellers who are part of Avaya's BusinessPartner program have been invited to
special webinars on Quick Edition to learn about the solution and the benefits
it can deliver to customers. They also can download advertisements, direct
mail literature and other demand-generation tools from the Avaya
BusinessPartner website and customize them to suit their needs.
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com.
For further information:
For further information: Media, Barbara Burgess, +1-908-953-3348, or
firstname.lastname@example.org, or Investors, Matt Booher, +1-908-953-7500, or
email@example.com, both of Avaya Web Site: http://www.avaya.com