- Dixie County, Fla., Emergency Services plans for the unexpected with
a mobile command post
- Joins a new regional IP telephony network
BASKING RIDGE, NJ, Aug. 6 /CNW/ - How do you dispatch emergency calls if
your 911 center isn't available? That's a very real question for Dixie County
Emergency Services. Located just 18 miles from Florida's Gulf Coast, the
organization knows the community's safety depends on being prepared to
continue operations under any circumstances.
"There have been several major Gulf hurricanes, and we've seen the
devastation that can result," said Mike Gantt, 911 division chief for Dixie
County Emergency Services. "Most of the communities hit by Hurricane Katrina
were left with nothing. We wanted to make certain we had the ability to go
back to work as a 911 center for the county, even if the building was
Dixie County can now take its 911 center on the road and dispatch calls
from further inland using a new integrated solution from Avaya (NYSE: AV), a
leading global provider of business communications applications, systems and
services, and TCI, a PlantCML company and leading telecommunications software
A 45-foot long truck serves as a Mobile Command Center and is equipped
with everything the Emergency Services team needs to manage 911 calls
remotely. Voice and data connectivity for staying in touch with county
residents is provided by an Avaya Mobile Communication System (MCS). The unit
supports analog, digital and Internet protocol (IP) communication devices and
delivers seamless connectivity over almost any type of connection - from a
phone line, data network or cellular system to a satellite, radio or WiFi
The MCS can be delivered in a rugged, mobile case on wheels or installed
in a vehicle ready to hit the road, just like the Dixie County system.
Regardless of the packaging, it offers the same sophisticated communications
applications used by today's largest global enterprises.
A Synapse(TM) E911 Call Handling Solution from TCI integrates with
Avaya's communications software to provide 911 dispatchers with the same
features and functions they use to manage calls from their office workstation.
Synapse tracks 911 call statistics, records conversations, displays the
location of the caller and makes it simple to dispatch the appropriate
authorities to help.
TCI is a member of the Avaya DeveloperConnection program and has tested
Synapse for interoperability with Avaya Communication Manager IP telephony
software. The company also is an Avaya BusinessPartner and both designed and
implemented the mobile 911 solution for Dixie County.
As a next step, Dixie County is implementing a new Avaya IP telephony
infrastructure for its main 911 dispatch center. Moving to IP telephony will
enable Dixie County to become part of an extended network of emergency
services organizations across northwest Florida - all communicating across a
high-speed data network provided by the state. As a result, the agencies will
be able to share resources and to seamlessly redirect calls that come into the
The new IP telephony capability will be based on the same
industry-leading Avaya Communication Manager software used in Dixie County's
Mobile Command Center.
"The beauty of the mobile system and the new IP telephony network we're
installing is that they are easy to operate and use the same, familiar
workstation," Gantt said. "Our dispatchers don't have to worry about the
technology. Instead they can concentrate on doing their job."
NOTE TO EDITORS: Photo of the Dixie County Mobile Command Center is
available at http://www.dixieemergency.com/index.cfm?
Avaya delivers Intelligent Communications solutions that help companies
transform their businesses to achieve marketplace advantage. More than 1
million businesses worldwide, including more than 90 percent of the FORTUNE
500(R), use Avaya solutions for IP Telephony, Unified Communications, Contact
Centers and Communications-Enabled Business Processes. Avaya Global Services
provides comprehensive service and support for companies, small to large. For
more information visit the Avaya Web site: http://www.avaya.com.
Tel Control Inc. (TCI) of Huntsville, Ala., a PlantCML company, has been
specializing in 911 telephony solutions for over 20 years.
More than 700 Public Service Answering Points (PSAPs) across North
America rely on TCI's technologies and solutions to provide reliable and
nearly instantaneous response for the citizens in their areas. These PSAPs
range from one position to more than 200 positions and can be found in the
largest cities to the most rural settings.
TCI's mission is to continually improve public safety 911 communications
by remaining the industry's most innovative and responsive provider of
Enhanced 911 solutions. For more information visit the TCI website:
For further information:
For further information: media, Deb Kline, (908) 953-6179, or
firstname.lastname@example.org, or investors, Matt Booher, (908) 953-7500, or
email@example.com, both of Avaya Web Site: http://www.avaya.com,