Absolute Customers Speak Out About Recent Laptop Theft Experiences

    Consumers get their stolen computers back with Absolute's LoJack for

    VANCOUVER, Jan. 7 /CNW/ - Absolute(R) Software Corporation ("Absolute" or
the "Company") (TSX: ABT), the leading provider of firmware-based, patented,
computer theft recovery, data protection and IT asset management solutions,
today revealed the behind-the-scenes laptop theft experiences of three
Computrace(R) LoJack(R) for Laptops subscribers. Their stories include:
recovering Jeffrey Alexander's computer, taken in a suspected string of
burglaries during Yom Kippur; tracing Niyonu Thompson's stolen computer to a
computer repair store in Atlanta; and recovering Delaware State University
student Stefanie Strom's computer after it was taken from her dorm room by
thieves and transported to New Jersey.
    According to New Milford, New Jersey resident and LoJack for Laptops
subscriber Jeffrey Alexander, "After thieves broke into my home and made off
with my laptop, I really never expected to see it again, let alone catch the
criminals who had it. I wasn't aware at the time, but as soon as I reported
the theft to my local police and Absolute's Theft Recovery Team, an amazing
investigation began. Not even four full days after I reported the theft,
Absolute's technology had led police to the home of an alleged thief where my
laptop was recovered - along with four other laptops, a large quantity of
drugs and cash. Not only did I get my laptop back, the investigation also
resulted in four arrests! I can't really imagine a better result."

    The Yom Kippur Burglaries: Jeffrey's Laptop Theft Story

    Returning from a weekend visiting family in Florida, Jeffrey Alexander
arrived at his home in New Milford to find that it had been burglarized and
his laptop was missing. New Milford Police suspect that his home was one of a
series of homes broken into while many local residents were attending Yom
Kippur events. He immediately notified local police and Absolute Software. "I
went to sleep devastated at the loss, including my laptop," says Alexander.
    Upon receiving the theft report from Jeffrey, investigators from the New
Milford Police Department, the Absolute Theft Recovery Team and the Bergen
County Prosecutors Office began a joint investigation. Within two hours of
notifying Absolute, Jeffrey's laptop called the Absolute Monitoring Center to
report its location and other key evidence. Prepared with a search warrant,
police investigators searched a location in Hackensack where they recovered
several pounds of marijuana, a large quantity of crack cocaine and several
thousand dollars in cash. Detectives also recovered Jeffrey's laptop as well
as four other laptops that are now being examined to help return them to their
    Four individuals found on the scene were arrested and are now facing
charges of receiving stolen property and felony narcotics.
    "Jeff's story is fairly typical of the thousands of computer theft
investigations we carry out each year," said Lyle Singular, Vice President,
Recovery Services at Absolute. "Our technology is tremendously effective in
terms of assisting in the recovery of lost or stolen computers, but it is
really the combination of Absolute's investigators and fast, effective police
work that gets results like these. In this case, our team, police
investigators, and the county prosecutor's office worked in concert to recover
our client's computer and arrest alleged criminals."

    I Bought It From 'Some Guy': Niyonu's Laptop Theft Story

    Sometime between 11 am and 4 pm, thieves broke into Niyonu Thompson's
Atlanta, Georgia home and made off with her laptop computer. Out for the day,
Niyonu's lawn mowing company noticed something was amiss at her house and
notified Atlanta police. Only after she returned home was Niyonu able to
confirm the theft with police and complete the "report a theft" information
for her Absolute LoJack for Laptops subscription.
    "I was pretty shaken up," says Niyonu. "Break-ins are not that common in
my neighborhood, and it was a shock to know that someone had been in my home
going through my things. They took my computer, which was a real blow but I
knew I had subscribed to Absolute's recovery service when I bought my new
computer. I thought, it was a small subscription fee, why not? I am so glad I
subscribed! It wasn't even a week after my break-in that a detective from
Atlanta police stopped by my house to say that they had my computer and would
be returning it to me once he had wrapped up his investigation. In fact, he
said the tracing information from Absolute had arrived on his desk before he
had even received the full police report. He was impressed."
    Working on information sent from Niyonu's stolen laptop, Atlanta and
DeKalb County Police traced the computer to a suspected thief. On confronting
the suspect, investigators learned that she had purchased it from "some guy"
at a local used computer store. The computer has now become an important piece
of evidence in the detective's burglary investigation.
    Added Niyonu, "It's great to get my computer back but I also appreciated
the knowledgeable, friendly service Absolute provided during a fairly
stressful time for me. Thanks for everything!"

    Dorm Room Rip-Off: Stefanie's Laptop Theft Story

    When Delaware State University student Stefanie Strom left her dorm room
for a noon class, she didn't give any thought to leaving her HP Pavilion in
her room. Returning three hours later, she was surprised to find her room open
and her laptop missing. "My laptop has everything on it - my music, my papers,
tons of photos. Until it was stolen, I hadn't realized how much I relied on
it. I couldn't even check my email!"
    Fortunately, before Stefanie headed off to fall semester, her father
Steve Strom had obtained a subscription to Absolute's LoJack for Laptops as
protection for the computer. Stefanie filed a police report then contacted the
Absolute Theft Recovery Team.
    Almost immediately, Stefanie's missing laptop contacted the Absolute
Monitoring Center and reported its location - Willingboro, New Jersey. Using
information sent from the computer, Dover detectives obtained arrest warrants
for three individuals in Willingboro who were subsequently arrested by
investigators in New Jersey. While arresting the alleged thieves, Stefanie's
computer was recovered and has now been returned to her.
    According to Stefanie's father, "Our experience with Absolute has been
amazing. For a university student like my daughter, a laptop computer is more
than just a computer, it's an investment. I have no idea how Absolute works
their magic in the background, but the results really say it all; Stef has her
computer back and police have three very bad people in custody."

    How Absolute's Computrace Solutions Work

    The Computrace software Agent that powers Absolute Software's solutions
is embedded in the firmware of computers from the world's leading computer
manufacturers right at the factory.(1) It can be activated by customers when
they purchase a subscription with terms ranging from one to four years.
    When a computer equipped with Computrace technology (such as a LoJack for
Laptops) is reported stolen, Computrace sends a silent signal over the
Internet to the Absolute Monitoring Center, providing critical evidence,
including location information. Absolute then works with local law enforcement
to recover the computer. Embedded in the firmware of a computer, the stealthy
Computrace Agent is capable of surviving operating system re-installations, as
well as hard-drive reformats, replacements and re-imaging.
    For more information on Absolute Software and its range of computer theft
recovery, data protection and IT asset management solutions, please visit
www.absolute.com or www.lojackforlaptops.com.

    (1) For a complete list of firmware-supported computers visit

    About Absolute Software

    Absolute Software Corporation (TSX: ABT) is the leader in computer theft
recovery, data protection and Secure Asset Tracking(R) solutions. Absolute
Software provides organizations and consumers with solutions in the areas of
regulatory compliance, data protection and theft recovery. The Company's
Computrace(R) software is embedded in the firmware of computers by global
leaders, including Dell, Fujitsu, General Dynamics Itronix, HP, Lenovo,
Motion, Panasonic and Toshiba, and the Company has reselling partnerships with
these OEMs and others, including Apple. For more information about Absolute
Software and Computrace, visit www.absolute.com and http://blog.absolute.com.

    Forward-Looking Statements This press release contains forward-looking
statements that involve risks and uncertainties. These forward-looking
statements relate to, among other things, the expected performance of our
services and products, the possible criminal investigation and prosecution of
individuals, and other statements of intentions and plans contained in this
press release that are not historical fact. When used in this press release,
the words "plan," "expect," "believe," and similar expressions generally
identify forward-looking statements. These statements reflect our current
expectations. They are subject to a number of risks and uncertainties,
including, but not limited to, changes in technology and general market
conditions. In light of the many risks and uncertainties you should understand
that we cannot assure you that the forward-looking statements contained in
this press release will be realized. Previous successes, timeliness or
performance levels of Absolute's products and services do not guarantee future
successes, timeliness or performance levels.

    (C)2009 Absolute Software Corporation. All rights reserved. Computrace
and Absolute are registered trademarks of Absolute Software Corporation.
LoJack is a registered trademark of LoJack Corporation, used under license by
Absolute Software Corporation. LoJack Corporation is not responsible for any
content herein. All other trademarks are property of their respective owners.
Computrace U.S. patents No. 5,715,174, No. 5,764,892, No. 5,802,280, No.
5,896,497, No. 6,244,758, No. 6,269,392, No. 6,300,863, and No. 6,507,914.
Canadian patents No. 2,284,806 and No. 2,205,370. U.K. patents No. EP793823
and No. GB2338101. German patent No. 695 125 34.6-08. Australian patent No.
699045. Japanese patent No. JP4067035. The Toronto Stock Exchange has neither
approved nor disapproved of the information contained in this news release.

For further information:

For further information: Public Relations: Leslie Campisi, Affect
Strategies, leslie@affectstrategies.com or (212) 398-9680 x144; Investor
Relations: Dave Mason, CFA, The Equicom Group, dmason@equicomgroup.com or
(416) 815-0700 x237

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