Laptop management and theft recovery specialist provides consumers and
organizations with protection against increased computer crime
VANCOUVER, Oct. 28 /CNW/ - Absolute(R) Software Corporation ("Absolute"
or the "Company") (TSX: ABT), the leading provider of firmware-based,
patented, computer theft recovery, data protection and IT asset management
solutions announced today that it is has had an increase in the number of
computer thefts reported to its Theft Recovery Team during the recent economic
downturn. Absolute also highlighted a series of successful computer theft
investigations including: recovering a British tourist's laptop stolen while
vacationing in the Netherlands; leading LAPD detectives to the recovery of 24
stolen school laptops; and identifying a security system installer alleged to
have helped himself to high school laptops.
"We are seeing a rapid increase in the number of computer thefts reported
to our Theft Recovery Team," said John Livingston, Chairman and CEO of
Absolute. "While some of this is due to our rapid subscriber base growth, we
also believe this may be a sign of the economic times. Computer loss and theft
is a major contributor to identity theft and data privacy breaches, which we
believe is a top security risk at the best of times."
Available on a subscription basis and delivered as software-as-a-service
(SaaS) via the Internet, Absolute's suite of Computrace(R) solutions are
designed specifically to manage and protect mobile computing devices.
For larger organizations, Computrace inventories computers that have left
the corporate network, remotely deletes sensitive information, recovers
computers and offers post-theft forensic analysis. For home office users,
small businesses and students, Computrace LoJack(R) for Laptops(TM) offers
theft recovery and identity protection through remote data delete capabilities
backed by a Service Guarantee of up to $1,000.(1)
Absolute has also developed a powerful set of theft recovery tools, which
include capabilities such as keystroke loggers, cameras, location tracking
(Wi-Fi, GPS), remote access terminals, etc., that enable the Absolute Theft
Recovery Team to augment their investigation. These tools are only employed
post-theft with customer authorization and are used exclusively by Absolute's
trained professionals in order to protect privacy.
According to Lyle Singular, Absolute's Vice President of Recovery
Services and a 25-year veteran of the Royal Canadian Mounted Police
specializing in computer crime, "Having managed thousands of computer theft
investigations, we have learned that there are some simple steps computer
users can take to protect themselves from the increased prevalence of laptop
theft. Never leave a laptop unattended, don't carry laptops in tell-tale bags
and don't just lock it in your vehicle's trunk - make sure you lock it in the
trunk before you arrive at your destination, not when you arrive. Thieves
monitor parking lots for this type of activity. It is also important to help
police recover your computer and apprehend thieves by subscribing to
cost-effective anti-theft solutions like Computrace and Computrace LoJack for
Below are several recent investigations into stolen computers conducted
by the Absolute Theft Recovery Team in conjunction with local police forces
around the world:
Laptop Stolen From Vacationer in the Netherlands Recovered
While vacationing at a resort in the Netherlands, a British tourist was
the victim of a burglary. Having left a vacation rental suite secured with
windows and doors locked, the vacationer returned to find that thieves had
broken in and made off with her laptop and mobile telephone. A recent
Computrace subscriber, she informed Rotterdam police and then reported the
theft to Absolute.
Using information transmitted from the stolen computer, the Absolute
Theft Recovery officer assigned to the case was able to trace the computer to
a residence in Rotterdam where officers from Politie Brabant Zuid-Oost found
the stolen computer. Also recovered during the investigation were a number of
items stolen during break-ins at five other chalets in the same holiday park.
Local police have charged the alleged thieves and the computer has been
returned to its owner.
Investigation Into Stolen School Computers Yields 24 Computers, One
On returning to work October 3, 2008 staff at a Los Angeles middle school
were shocked to find that 32 laptop computers had gone missing. IT staff at
the school immediately informed the Los Angeles Police Department, North East
Division. Fortunately, the school had equipped the computers with Computrace,
Absolute's commercial-grade laptop management and security system. After
reporting the theft to police, staff contacted the Absolute Theft Recovery
The joint Absolute/LAPD investigation immediately led to the residence of
a young woman who was found in possession of one of the stolen computers. She
confessed that her boyfriend had given it to her. On confronting the boyfriend
during an October 13 sting operation, LAPD recovered an additional 12 laptops;
upon making bail, he revealed another 11 stolen computers. Investigating
detectives also recovered a school projector, a microscope and other items
including an entomology kit. Three suspects were arrested in total and the
Security System Installer Helps Himself to High School Computers
While auditing its laptop computer inventory during the summer school
holiday, IT staff at a Louisiana high school noticed that a number of
computers had gone missing. Out of service for months, it was difficult to
determine when the computers had disappeared. Suspecting that a theft had
occurred, staff informed the Jefferson Parish Sheriff's Office and the
Absolute Theft Recovery Team.
Information delivered via Computrace to the Absolute Theft Recovery Team
led a trio of investigators to the home of a contractor who had been hired by
the school to install a new security system. Prepared with a search warrant,
the investigators searched the home but came up empty handed. Further
information gathered with Computrace led the investigation to the home of the
alleged thief's mother, where the first of four laptops was recovered.
The former security system installer has been charged with Theft and
Possession of stolen property.
How Computrace Solutions Work
The Computrace Software Agent that powers Absolute Software's solutions
is embedded in the firmware of computers from the world's leading computer
manufacturers.(2) It can be activated by customers when they purchase a
subscription with terms ranging from one to four years.
When a computer equipped with Computrace is reported stolen, Computrace
sends a signal over the Internet to Absolute's Monitoring Center, providing
critical location information. Absolute then works with local law enforcement
to help recover the computer. The stealthy Computrace Agent is capable of
surviving operating system re-installations, as well as hard-drive reformats,
replacements and re-imaging.
Backed by the Absolute Theft Recovery Team
All Absolute theft recovery solutions are backed by the efforts of the
Absolute Theft Recovery Team. Staffed by former senior law enforcement
officers with over 650 years of combined policing experience, the team uses
information sent via Computrace to investigate computer thefts, document
evidence and work with local law enforcement to physically recover missing
computers and prosecute computer thieves.
Please note that indictments and criminal complaints are merely unproven
accusations and the accused in all cases are presumed innocent until proven
For more information on Absolute Software and its range of computer theft
recovery, data protection and IT asset management solutions, please visit
www.absolute.com or www.lojackforlaptops.com.
(1) For complete Security Guarantee details visit
(2) For a complete list of firmware-supported computers visit
About Absolute Software
Absolute Software Corporation (TSX: ABT) is the leader in Computer Theft
Recovery, Data Protection and IT Asset Management solutions. Absolute Software
provides organizations and consumers with solutions in the areas of regulatory
compliance, data protection and theft recovery. The Company's Computrace(R)
software is embedded in the firmware of computers by global leaders, including
Dell, Fujitsu, MPC, General Dynamics Itronix, HP, Lenovo, Motion, Panasonic
and Toshiba, and the Company has reselling partnerships with these OEMs and
others, including Apple. For more information about Absolute Software and
Computrace, visit www.absolute.com.
This press release contains forward-looking statements that involve risks
and uncertainties. These forward-looking statements relate to, among other
things, the expected performance of our services and products, possible
guarantee payment eligibility, computer crime trends, possible recovery
scenarios and other expectations, intentions and plans contained in this press
release that are not historical fact. When used in this press release, the
words "plan," "expect," "believe," and similar expressions generally identify
forward-looking statements. These statements reflect our current expectations.
They are subject to a number of risks and uncertainties, including, but not
limited to, changes in technology and general market conditions. In light of
the many risks and uncertainties you should understand that we cannot assure
you that the forward-looking statements contained in this press release will
(C)2008 Absolute Software Corporation. All rights reserved. Computrace
and Absolute are registered trademarks of Absolute Software Corporation.
LoJack is a registered trademark of LoJack Corporation, used under license by
Absolute Software Corporation. LoJack Corporation is not responsible for any
content herein. Computrace U.S. patents No. 5,715,174, No. 5,764,892, No.
5,802,280, No. 5,896,497, No. 6,244,758, No. 6,269,392, No. 6,300,863, and No.
6,507,914. Canadian patents No. 2,284,806 and No. 2,205,370. U.K. patents No.
EP793823 and No. GB2338101. German patent No. 695 125 34.6-08. Australian
patent No. 699045. Japanese patent No. JP4067035. The Toronto Stock Exchange
has neither approved nor disapproved of the information contained in this news
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