Enhancing the quality of patient care and the security of personnel
MONTREAL, May 12 /CNW Telbec/ - The Centre hospitalier Pierre-Janet
(CHPJ) is the first health establishment in Quebec to use the Vocera
advance mobile technology from IBM in French, which enables instant
voice communication controlled with naturally spoken commands. The
system has resulted in faster interventions, better patient care and
enhanced security for hospital staff.
The CHPJ, which provides hospitalization, rehabilitation and outpatient
services for psychiatric patients, selected the Vocera Solution to
replace three obsolete paging and communications systems no longer
offering adequate coverage for the facility's three buildings and
outside areas that make up the establishment.
"The Vocera wireless communication system quickly emerged as the only
choice offering a maximum of long-term development possibilities,"
explained Alain Lamarche, director of hospital and administrative
services. "With IBM, the CHPJ becomes the first health establishment in
Québec to deploy a complete, hands-free, secure Vocera communications
and locating service. Intuitive and easy to use, the system has
surpassed our expectations."
IBM has been working with the hospital since 2009 to develop a strategy
to improve all its communications and distress call processes while
adopting a Wi-Fi wireless network infrastructure. With the choice of
the Vocera solution developed in collaboration with Motorola, real-time
communication from any place in the establishment has greatly cut down
movements by clinicians and the need for multiple interlocutors, in
addition to maximizing teamwork and improving productivity. Medical
staff uses the Vocera mobile portable devices securely.
Clinical staff can communicate among themselves individually or as a
team, issue distress calls, locate individuals, leave messages and
communicate with the outside world to reach a person directly.
"Response time to distress calls is outstanding, because the system can
be activated anywhere inside or outside the buildings while allowing
the person needing help to be located," added M. Lamarche.
The CHPJ deployed an initial pilot project in 2010 with the paediatric
care unit team before extending it to all care units, subsequently
integrating physicians and professionals from outside clinics in a
second phase. In total, over 150 antennas have been installed both
inside and outside the buildings, and 293 interveners have been
"IBM has a vast experience of health sector challenges. We know that
medical personnel move around constantly in a hospital and can be hard
to reach by telephone. Before, when a medical staff or physician needed
essential information from a colleague, they had to find a telephone,
call the hospital operator and ask them to page the physician, and then
wait until they received the message, found a telephone and called
back. With this new, fast, easy-to-use wireless technology, time is
saved as well as the quality of patient care. In addition to
accelerating the decision-making process, "Watson-like" technologies
able to incorporate natural language and mobile applications are
helping the transformation of the medical sector." said Marc Rochette,
IBM's Executive Director for the healthcare sector in Québec.
About the Centre hospitalier Pierre-Janet
Founded in 1965, the Centre hospitalier Pierre-Janet (CHPJ) is the sole
psychiatric hospital in the Outaouais region. In collaboration with the
region's five CSSSs, it provides second-line services: hospitalization,
rehabilitation and outpatient care for the entire population of the
Outaouais, a total of 329,000 citizens, including an urban metropolitan
area of over a quarter million people. The Centre is a recognized
teaching establishment and is affiliated with the following
universities: Ottawa in Ontario, McGill in Québec and Université du
Québec in the Outaouais.
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For Pierre-Janet videos:
http://www.youtube.com/watch?v=PDIPx89qivw (1 minute video)
http://www.youtube.com/watch?v=QXm0-YBQyr8 (4 minute video)
SOURCE IBM Canada Ltd.
For further information:
Joanne Fortin, IBM Canada Ltd.
Bridget Ann Peterson
Massy-Forget Public Relations
514 842-2455, ext. 26