TELUS does away with high cancellation fees, championing fairness and
transparency for Canadians with new Clear and Simple device ownership
TORONTO, June 20, 2011 /CNW/ - TELUS has achieved another milestone
today in its commitment to make wireless client experience friendlier
for Canadians by further simplifying device ownership agreements and
sweeping away high cancellation fees.
When TELUS consumers and business customers want to end their agreement
early to upgrade to a new TELUS device they only need to pay their device balance displayed on their monthly bill - the remaining portion of the device
credit they received when they purchased their previous device.
"Over the last few years, we've worked hard to enhance what Future
Friendly really means for our customers. They want more than just the
latest smartphones - they want a stellar customer experience and that
is what we are striving for," said David Fuller, TELUS Chief Marketing
Officer. "We believe they deserve fairness and transparency in their
pricing from us and that's what we've done by removing system access
and 911 carrier fees, simplifying our pricing plans, lowering
international roaming rates, setting up free SMS notifications to alert
clients about data usage which helps them avoid surprising overage
charges, and offering to unlock their devices. Now, we are taking our
commitment one big step further by removing significant cancellation
fees and offering our customers the option of upgrading to a newer
device at any time, rather than making them wait until their agreement
expires. These improvements further solidify our commitment to offer
the best customer experience in Canada."
Since November 2010, all TELUS customers have been able to upgrade to a
new device at any time with TELUS' Early Device Upgrade program. TELUS'
new and improved device ownership program enables customers who signed
up after November 21, 2010 to see the remaining device balance
displayed on their monthly bill, a balance that goes down every month
until their agreement expires. TELUS customers can now upgrade at any
time to a new handset at the acquisition price simply by paying back
their outstanding device balance. If customers want to leave TELUS,
they no longer pay costly termination charges, but instead merely pay
back their remaining device balance, plus a small administrative
account closure charge of $50.
For more information about TELUS products and services, please visit www.telus.com.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.9 billion of annual revenue and 12.3 million
customer connections including 7 million wireless subscribers, 3.7
million wireline network access lines and 1.2 million Internet
subscribers and more than 350,000 TELUS TV customers. Led since 2000 by
President and CEO, Darren Entwistle, TELUS provides a wide range of
communications products and services including data, Internet protocol
(IP), voice, entertainment and video.
In support of our philosophy to give where we live, TELUS, our team
members and retirees will, by year-end 2011, have contributed $245
million to charitable and not-for-profit organizations and volunteered
4.1 million hours of service to local communities since 2000. Ten TELUS
Community Boards across Canada lead TELUS' local philanthropic
initiatives. TELUS was honoured to be named the most outstanding
philanthropic corporation globally for 2010 by the Association of
Fundraising Professionals, becoming the first Canadian company to
receive this prestigious international recognition.
For more information about TELUS, please visit telus.com. To learn more about TELUS' commitment to the community, please visit TELUS.com/community.
SOURCE TELUS Corporation
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