TELUS undertaking $1.5 million call centre expansion
VANCOUVER, Jan. 28 /CNW/ - TELUS is investing $1.5 million to further
expand its Prince George call centre and create 100 new local jobs in
the next six months to support the growth of Optik TV. TELUS is already
taking applications for new call centre agents, and will hire steadily
through the first half of the year as the expansion of the centre
"TELUS' new Prince George team members will join our existing team
supporting the continued expansion of Optik TV services across B.C. and
Alberta," said Chris Jensen, TELUS general manager for northern B.C.
"We are looking forward to getting to work on the renovations and
hiring so our new colleagues can get trained and start serving
customers ordering TELUS' Optik TV."
Optik services are the result of TELUS' massive investment in new
infrastructure over the last decade, and continuing again this year
with a $1.7 billion investment across Canada. Locally, TELUS invested
more than $26 million in Prince George in 2010 to extend the reach and
speed of its advanced wireline and wireless broadband services in the
community, allowing it to launch Optik TV in Prince George in November.
"Since 2000, TELUS has invested $22 billion in infrastructure and
operations across British Columbia," said Jensen. "Last year, as part
of our $650 million investment across British Columbia, we focused more
than $26 million on bringing one of the world's most advanced wireless
networks, high speed internet and high definition Optik TV to our
customers right here in Prince George."
TELUS is rebuilding the remaining half of the floor in its 6th Avenue
building that was turned into an expanded contact centre in 2008 to add
new work spaces and a training room.
Expansion of the Prince George contact centre began in 2008 with a $1.3
million renovation that allowed TELUS to increase the size of the
contact centre from 75 to 166 agents. On completion of the 2011
expansion TELUS will employ about 266 contact centre team members in
Prince George, including 24 hired in 2010 to support the growth of
Optik TV. TELUS currently has a total of 292 team members in Prince
George, which will grow to about 392 once the new call centre is fully
Anyone interested in applying for the new Prince George jobs can visit
TELUS' HR site at www.telus.com.
TELUS recently began offering Optik TV, powered by award-winning
Microsoft Mediaroom, in British Columbia and Alberta communities as it
continues to extend its fibre optic networks. TELUS invested $650
million in infrastructure in B.C. in 2010 to increase internet speeds,
introduce Optik TV to more communities, and expand its wireless
Optik TV provides never before seen functionality and features, and more
than 480 channels, including 85 in High Definition (HD). With PVR
Anywhere, one PVR acts as a server for the entire home so that Optik TV
subscribers can watch and record shows on any TV, record up to three
shows at once, and pause a program in one room and pick it up in
another, right where they left off. Recently TELUS introduced Remote
Recording, an application that allows Optik TV subscribers to manage
their PVR recordings from any Internet connection, iPhone or select
BlackBerry device. Optik TV also offers: Picture-in-Picture browsing;
onscreen Call Display; HD Video On Demand; HD Pay Per View; and an
improved search capability that enables effortless searches for shows
and movies by actor, director, show title or sporting event, for
immediate viewing or recording in the future. With Optik TV, TELUS
customers can even use their Xbox 360 as a digital television box. It's
easier and more flexible than ever.
TELUS also offers TELUS Satellite TV service which complements TELUS'
Optik TV by expanding the availability of TELUS home bundles, including
TELUS TV, home phone and High Speed Internet to more than 90 per cent
of households across British Columbia.
To order TELUS TV or for more information, go to telus.com/tv or call
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.7 billion of annual revenue and 12.1 million
customer connections including 6.9 million wireless subscribers, 3.8
million wireline network access lines and 1.2 million Internet
subscribers and 266,000 TELUS TV customers. Led since 2000 by President
and CEO, Darren Entwistle, TELUS provides a wide range of
communications products and services including data, Internet protocol
(IP), voice, entertainment and video.
In support of our philosophy to give where we live, TELUS, our team
members and retirees have contributed $185 million to charitable and
not-for-profit organizations and volunteered 3.5 million hours of
service to local communities since 2000. Nine TELUS Community Boards
across Canada lead TELUS' local philanthropic initiatives. TELUS was
honoured to be named the most outstanding philanthropic corporation
globally for 2010 by the Association of Fundraising Professionals,
becoming the first Canadian company to receive this prestigious
For more information about TELUS, please visit telus.com.
SOURCE TELUS Corporation
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