Scotiabank Recieves Visa Service Quality Performance Awards

TORONTO, July 18, 2013 /CNW/ - For the fourth consecutive year, Scotiabank is the recipient of Visa Service Quality Performance Awards. The Bank was acknowledged in three categories: Highest International Authorization Approval Rate, Commercial Issuer; Highest Chargeback Effectiveness Rate - Non Fraud Reason Codes, Commercial Issuer; and Highest Chargeback Effectiveness Rate - Fraud Reason Codes, Commercial Issuer

"We are honoured to be recognized by Visa with these prestigious awards," said Alberta Cefis, Executive Vice President and Head, Global Transaction Banking, Scotiabank. "They represent our ongoing commitment to making it easier for customers to do business with us and to continuously improving the cardholder experience."

The Global Visa Service Quality Awards program recognizes exceptional card operations performance by issuers, acquirers and processors, acknowledging consistent, superior performance, as well as, continued service quality improvements. These awards reinforce Visa's commitment to best-in-class operations in areas that directly affect cardholders and merchants.

"With today's economy and the competitive challenges within the payments industry, especially in bankcard operations, service quality is more imperative than ever before", said Jim Allhusen, Country Manager, Visa Canada. "Scotiabank's outstanding performance in 2012 clearly demonstrates their commitment to the service quality today's customers need."

Scotiabank is a leading multinational financial services provider and Canada's most international bank. With more than 83,000 employees, Scotiabank and its affiliates serve some 19 million customers in more than 55 countries around the world. Scotiabank offers a broad range of products and services including personal, commercial, corporate and investment banking. In December 2012, Scotiabank became the first Canadian bank to be named Global Bank of the Year and Bank of the Year in the Americas by The Banker magazine, a Financial Times publication. With assets of $754 billion (as at April 30, 2013), Scotiabank trades on the Toronto (BNS) and New York Exchanges (BNS). For more information please visit

SOURCE: Scotiabank

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