LONDON, Sept. 12, 2011 /CNW/ - RBC Dexia Investor Services today
announced that its Canadian operations have been awarded Top-Rated
status across all three client segments (Leading, Cross-
Border/Non-Affiliated (CB/NA) and Domestic) for Canada in Global
Custodian magazine's 2011 Agent Banks in Major Markets Survey. The
annual survey, currently in its 22nd year, measures the quality of
services that custodians provide to their clients.
RBC Dexia is the only Canadian custodian to achieve Top-Rated status in
all three categories, with 27 Best in Class awards. The company has won
Top-Rated status in the prestigious Leading Clients segment since its
introduction and Top-Rated status for domestic services in Canada since
RBC Dexia's inception in 2006. This also marks the sixth consecutive
year that RBC Dexia has achieved Top-Rated status for its domestic
services in Spain.
"Providing an exceptional client experience is our purpose and these
client-driven surveys validate the consistent and persistent hard work
our global employees put in every single day," said John Lockbaum,
Managing Director, Canada for RBC Dexia. "We are extremely proud of
these results and look forward to continuing to serve this market and
support our clients as Canada's service provider of choice."
Clients responding to the survey praised RBC Dexia's service. "RBC Dexia
have made enhancements to their service during 2010, which has
contributed to better scores," said one client, while another noted
that staff are "dedicated, knowledgeable, proactive and very friendly.
They keep focusing on improving their services and meeting their
clients' need". Global Custodian concluded that '(RBC Dexia) is well
ahead of its rival in areas that matter: client service, settlement and
the linked areas of reporting and technology'.
RBC Dexia came out on top of the latest R&M Consultants Global Custody
Survey and also excelled in a number of other recent awards, being
named 2010 European Custodian of the Year by Funds Europe magazine; #1
global custodian overall for the Americas and EMEA in Global Investor's
2010 Global Custody Survey. Also being named 'European Transfer Agent
of the Year' and 'Fund Administrator of the Year: Luxembourg' at the
2010 ICFA European Awards.
About RBC Dexia Investor Services
RBC Dexia Investor Services offers a complete range of investor services
to institutions worldwide. Our unique offshore and onshore solutions,
combined with the expertise of our 5,500 professionals in 15 markets,
help clients grow their business and sustain enhanced performance
through efficiency improvements and robust risk management practices.
Equally owned by RBC and Dexia, the company ranks among the world's top
10 global custodians with USD 3.0 trillion in client assets under
RBC Dexia Investor Services Limited is a holding company that provides
strategic direction and management oversight to its affiliates,
including RBC Dexia Investor Services Bank S.A., a credit institution
licensed in Luxembourg by the Commission de Surveillance du Secteur
Financier and the Ministry of Finance. All are licensed users of the
RBC trademark (a registered trademark of Royal Bank of Canada) and
Dexia trademark (a registered mark of Dexia Crédit Local) and conduct
their global custody and investment administration business under the
RBC Dexia Investor Services brand
SOURCE RBC Dexia Investor Services
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