TORONTO, Sept. 15, 2011 /CNW/ - Porter Airlines received top grades,
with an 83 per cent customer satisfaction rating in the Ipsos 2011
Canadian Business Travel Study. In the three years that Porter has
been measured, it has posted the highest satisfaction numbers for any
airline in the study's 20-plus year history.
In 2011, Porter's 83 per cent satisfaction, which measures extremely and
very satisfied customers, is 23 points higher than the second-rated
"Receiving this response from frequent travellers means that our premium
travel experience and exceptional service are clearly making an impact
within the market," said Robert Deluce, president and CEO of Porter
Airlines. "The results are a testament to the dedication of all 1,200
Porter employees. Their commitment to outstanding customer service is
providing results not seen by any other Canadian airline."
The convenience of Porter's main Billy Bishop Toronto City Airport base,
attitude of the airline and friendliness of staff were cited as the top
three reasons for choosing Porter over other airlines.
The national survey also showed consistent growth in most other survey
categories, including overall market share, doubling domestic usage
The annual Ipsos survey is conducted as an independent measure of
Canadian business travel habits.
About Porter Airlines
Porter Airlines is Canada's third-largest scheduled carrier, based at
Billy Bishop Toronto City Airport. Porter is an Official 4 Star
Airline® in the World Airline Star Rating® by Skytrax, committed to offering speed, convenience and service as
part of a premium travel experience. A refined journey begins on the
ground with comfortable airport lounges and service-oriented team
members. The experience continues seamlessly in the air with spacious
interiors and well-appointed crew. Passengers enjoy complimentary
services, including free in-flight wine, beer and premium snacks, all
aboard modern aircraft.
The airline currently offers flights to Toronto, Ottawa, Montreal,
Quebec City, Moncton, Halifax, St. John's, Thunder Bay, Sault Ste.
Marie, Sudbury, Windsor, New York (Newark), Chicago (Midway), Boston
(Logan), and has seasonal flights to Mt. Tremblant, Que. and Myrtle
Join VIPorter frequent flyer program to earn a free flight after as few
as five one-way trips. Visit www.flyporter.com or call (888) 619-8622 for more information.
SOURCE Porter Airlines Inc.
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