MONTREAL, June 6, 2011 /CNW Telbec/ - The Regroupement provincial des
comités des usagers and its head, Claude Ménard, deplore the findings
outlined in a report regarding Pavillon Marquette and expressed their
indignation over the lack of adequate vigilance - both in this matter
and that of intermediate resources overall - on the part of the CSSS
Jeanne-Mance board of directors, the administrators of this institution
and the Agence de la santé et des services sociaux de Montréal. The
RPCU board of directors expressed its solidarity with and wholehearted
support of the Pavillon Marquette victims - disadvantaged elderly
persons who were obliged to endure bad practices and unacceptable
"Nothing will change unless the Quebec government sets up a safety net
for people living in intermediate resources or private residences," asserted Pierre Blain, director general of the Regroupement provincial
des comités des usagers. "Ours was the only organization, however, that addressed this issue before
the parliamentary commission on management of the health and social
services network, on March 15 of this year. Unfortunately, our
proposals were not accepted - but it's not too late, since Bill 127 has
not yet been passed into law."
In their report, the investigators point out that the CSSS Jeanne-Mance
users' committee did not defend the rights of Pavillon Marquette users.
However, this situation is entirely different, since the users'
committees are often prevented from doing their work by the
institutions' boards of directors, which makes decisions on which
clients will be served by the users' committee. In the case of Pavillon
Marquette, these clients were not clearly identified.
"To state that the users' committee was responsible for taking action is
therefore not quite accurate," said Marc Rochefort, chair of the CSSS
Jeanne-Mance users' committee. "Our committee performed its work within
the limits that had been set."
Several other similar cases - where institution administrators prevent
users' committees from taking action, potentially leading to abuse -
currently exist in Montreal. The institutions, as well as the Agence de
la santé, are turning a blind eye to these situations. This topic will
receive special attention when the Sectoral working group of CSSS de
l'Île de Montréal users' committees - RPCU holds its meeting.
Despite repeated requests, Minister Dominique Vien has not yet agreed to
meet with the RPCU's members to discuss the status of protective
mechanisms for elderly persons living in residences, be it intermediate
resources or private institutions.
Users' and in-patients' committees in health and social services
institutions were set up to protect users' rights. The Regroupement
provincial des comités des usagers represents the 594 users' and
in-patients' committees whose volunteer members work to improve the
quality of services provided.
SOURCE PROVINCIAL REGROUPMENT OF PATIENT COMMITTEES (RPCU)
For further information:
| Source Pierre Blain |
RPCU director general
| Marc Rochefort |
Chair, CSSS Jeanne-Mance users' committee
514 861-9331, extension 8356