OpenText BPS Reveals 2011 GlobalStar Enterprise Award Winners and Finalists for Achieving Business Value and Competitive Advantage with Business Process Management

AmerisourceBergen wins for BPM center of excellence enabled them to optimize 200 processes across enterprise; Nationwide Building Society wins for enterprise BPM platform enabled 400% increase in member applications processed

WATERLOO, ON, Nov. 11, 2011 /CNW/ - OpenText (NASDAQ: OTEX) (TSX: OTC) today unveiled the winners and finalists of its 2011 GlobalStar Enterprise Awards. The awards, presented by the recently formed OpenText Business Process Solutions (BPS) Group, showcase organizations around the world dedicated to achieving real business value and competitive advantage using OpenText's business process management (BPM), business process analysis (BPA), business architecture, and case management solutions.

The two winners of the 2011 GlobalStar Enterprise Awards are:

As part of the competitive and complex pharmaceutical industry, AmerisourceBergen was faced with critical challenges such as maintaining high standards while managing growth, creating efficiencies, making better and faster decisions and ensuring regulatory and legal compliance. Today AmerisourceBergen has established a BPM Center of Excellence, having deployed and optimized nearly 200 processes throughout the enterprise with approximately 3,000 global users. ROI is achieved within months for each new process deployed.

Nationwide Building Society
Since June 1997 Nationwide Building Society has been the world's largest building society with 13 million members and customers, over 15,000 employees, 753 branches and £166 billion in assets. The organization was challenged by inefficient, manual member account administration processes, high operational costs, lack of visibility into processes, and limited work management capabilities. Today Nationwide Building Society has addressed their challenges through an enterprise-wide BPM platform including workforce management that enabled them to increase the number of member applications processed by 400%.

The three finalists also considered for the 2011 GlobalStar Enterprise Awards are:

Nasdaq OMX deployed OpenText BPS solutions to administer changes to the master financial data structures used across applications, data warehouses and transactional systems within the company.  Before OpenText BPS all changes were proposed, approved and completed manually via email and spreadsheets, which was time intensive and error-prone and without an audit trail. With OpenText BPS multiple users across the organization can propose new values and the BPM solutions data quality and efficiency across each process while maintaining Sarbanes-Oxley compliance with a full audit trail of the request and approvals.

Channel 4 Television
Channel 4 Television leveraged OpenText BPS for an industry-leading eCommissioning solution. Named "The Producer's Portal", it is core to Channel 4's online strategy for bringing its suppliers into the commissioning process.  The solution fosters a more open and transparent working relationship and all commissioning supplier interactions occur within one coherent area, strengthening the channel's brand.  This reduces confusion, frustration and encourages the production companies to work more closely with Channel 4.

PSCU Financial Services
PSCU Financial Services was looking to enhance their internal customer experience and for the 600 plus financial institutions it supports by creating service efficiencies through reducing phone calls, faxes and time spent resolving service issues. The OpenText BPS solution enables a seamless execution of service requests, complete with the successful transfer of data from disparate sources, tracking of requests, and paperless process automation. The combined value of the improvements made in service have resulted in increased customer retention and acquisition and differentiate PSCU Financial Services from its competitors.

Kamran Kheirolomoom, Senior Vice President and General Manager, Business Process Solutions, OpenText, stated "We congratulate all of our 2011 GlobalStar Enterprise Awards winners and finalists and are proud to honor their remarkable achievements enabled by our BPM, BPA, business architecture, and case management solutions. We look forward to supporting similar success with all of our 3,100 customers through innovative technology solutions, professional services and support, and most of all the knowledge and experience of our team including a strong global network of partners."

About OpenText Business Process Solutions (BPS)
With the focus of business process management (BPM) shifting from automation to innovation, differentiation, business agility, and improved customer satisfaction, OpenText BPS's software suite provides the necessary solutions to retain your competitive edge in this age of transformation.

Over 3,100 customers trust OpenText BPS process management, case management, and business architecture solutions to increase efficiency and effectiveness through a highly individualized user experience that empowers the people that do the work. OpenText BPS is supported by a strong global partner network including SAP® and Microsoft®.  OpenText BPS's industry leadership has been recognized by global IT analyst firms including Gartner, Forrester, IDC and others.

Visit for more information and visit the Because Process Matters blog at

Certain statements in this press release may contain words considered forward-looking statements or information under applicable securities laws. These statements are based on OpenText's current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which the company operates. These statements are subject to important assumptions, risks and uncertainties that are difficult to predict, and the actual outcome may be materially different. OpenText's assumptions, although considered reasonable by the company at the date of this press release, may prove to be inaccurate and consequently its actual results could differ materially from the expectations set out herein.  For additional information with respect to risks and other factors which could occur, see OpenText's Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC and other securities regulators. Unless otherwise required by applicable securities laws, OpenText disclaims any intention or obligations to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Copyright © 2011 by OpenText Corporation. OPENTEXT and OPENTEXT BPS are trademarks or registered trademarks of OpenText Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of OpenText Corporation or other respective owners.

SOURCE Open Text Corporation

For further information:

Rich Maganini
+1 847-961-0662

Peter Gorman
+1 781-761-6659

Kim Cornwall Malseed
OpenText BPS
+1 703-470-2913


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