Dalbar launches 360 degree instant reporting

TORONTO, Jan. 19 /CNW/ - DALBAR realizes how important it is to stay on top of the voice of your customer and now that your strategy is in place, and you are ready to understand what your customers are saying, DALBAR's new On Demand Evaluation Software automates the process for you.  DALBAR provides a cost-effective, practical, and scalable way to measure and continually improve the service experiences you deliver. In a secure, web-based environment, you can quickly begin receiving instant third party objective reporting on telephone evaluations and assessment data - 24 hours a day, 7 days a week - and get the information you need when you need it most.

Putting the Strategy into Action

DALBAR works with industry leaders and the world's largest institutions to ensure our tools and services always reflect the most current industry trends and best practices.

DALBAR's On Demand Evaluation allows you to automate evaluation and reporting for all your telephone interactions between you and your customers.  You can compare your results against hundreds of discreet attributes, giving you timely, meaningful results that help you improve performance and demonstrate the value of your products and services.  You can also leverage our best practices standards, developed over many years working with advisory boards, client feedback and consumer preferences studies.

In today's challenging corporate environment, you want to improve the performance of your existing quality centre without adding resources.  Having detailed information received in a timely fashion at your fingertips to analyze the performance of your company helps you to do just that.

DALBAR's On Demand Evaluation provides many tools important to building a quality telephone centre, including:

  • Providing timely, third party objective feedback
  • Ability to submit a call and receive reporting in as little as 24 hours
  • Access to online dashboard illustrating call metrics and evaluation notes

Please contact Jody Bullen at 416.777.1103 ext 225 or jbullen@dalbar.ca to take advantage of the special introductory price of only $99 per call.

About DALBAR Inc.: As the world's premier financial services strategy and operations research firm, DALBAR, INC. helps leading enterprises develop, build, and operate strong businesses that deliver sustained shareholder value growth.  Dalbar's proprietary business design techniques, combined with its specialized industry knowledge and behavioural research expertise, enable companies to anticipate changes in customer priorities and the competitive environment, and then design their businesses and improve operations to seize opportunities created by those changes.  The firm serves clients in the Americas and Europe.

SOURCE Dalbar, Inc.

For further information:

For all news media enquiries, please contact:

Jody Bullen, Director
416-777-1103, ext 225
              Dalbar, Inc.
111 Gordon Baker Road, Suite 400
Toronto, ON 
M2H 3R1

Profil de l'entreprise

Dalbar, Inc.

Renseignements sur cet organisme


Jetez un coup d’œil sur nos forfaits personnalisés ou créez le vôtre selon vos besoins de communication particuliers.

Commencez dès aujourd'hui .


Remplissez un formulaire d'adhésion à CNW ou communiquez avec nous au 1-877-269-7890.


Demandez plus d'informations sur les produits et services de CNW ou communiquez avec nous au 1‑877-269-7890.