New service offers online privacy and convenience
TORONTO, Sept. 20, 2011 /CNW/ - Morneau Shepell Ltd., under its
Shepell-fgi brand, is continuing to set the precedence in delivery of
service by offering Employee Assistance Program (EAP) support through
video counselling. Using the Internet and live video communication,
employees can access the same high-quality professional counselling
services they've traditionally enjoyed, now via live, 'face-to-face'
audiovisual conversations, all from the privacy and convenience of
their own home.
"Building on innovative technology," says Rita Fridella, Senior
Vice-President, Operations and Chief Clinician, Shepell-fgi, "we are
able to offer our clients the most advanced video conferencing
services. These not only provide organizations with a level playing
field of care for all their employees, but also the highest levels of
privacy and confidentiality, as well as outstanding clinical efficacy."
Communication occurs between the individual and counsellor via a webcam,
telephone (or microphone) and Internet connection, with both parties
able to see and hear each other as if they were in the same room. Using
state-of-the-art technology provided by WebEx, service is customized to
the client environment, while security of the data exchanged between
the counsellor and client is preserved.
Video counselling makes accessing a network of professionals, including
psychiatrists, psychologists and social workers, more convenient for
employees and their immediate family members. It overcomes limitations
caused by people's busy work schedules, health issues and/or family
life. Whether employees are shift workers, single parents with limited
time, or family members who may not live at home, this new enhancement
gives them access to specialists who may not otherwise be available to
This service meets the rigorous standards of the EAP Council on
Accreditation. It's also another modality offered by Shepell-fgi in
addition to the recently launched First Chat —an online chat
consultation service that provides employees with accessible, instant,
and confidential counselling support. Morneau Shepell's video
counselling program was pre-launched over the summer with a sampling of
existing clients who gave it 100% satisfaction rates.
"With so many people not receiving the mental health care they need in
our country," continues Fridella, "it's important that we see these
individuals in the moment and provide treatment, allowing them to get
back to living fulfilled and productive lives."
Morneau Shepell is the largest Canadian-based firm offering
industry-leading benefits and pension consulting, outsourcing, as well
as health and productivity solutions. The company works with clients to
develop innovative solutions that integrate with their business
strategies to achieve results. Through Benefits and Health Solutions
Consulting, Pension Consulting, Health Management, Administration
Solutions and Shepell-fgi's Employee Assistance Program, Morneau
Shepell helps clients reduce costs, increase employee productivity, and
improve their competitive positions by supporting their employees'
financial security, health and well-being.
Established in 1962, Morneau Shepell has grown to serve over 13,000
clients, ranging from small businesses to some of the largest
corporations and associations in North America. Headquartered in
Toronto, Ontario, it has offices in the United States and over 95
locations across Canada. Morneau Shepell Inc. is a publicly traded
company on the Toronto Stock Exchange (TSX). For more information,
SOURCE Morneau Shepell Ltd.
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