TORONTO, Jan. 14 /CNW/ - The Investment Industry Regulatory Organization
of Canada (IIROC) Board of Directors has approved two significant
changes to the IIROC Arbitration Program. Following consultation with
stakeholders, IIROC is amending the Program by:
Increasing the award limit to $500,000 from the previous limit of
Giving investors the option to eliminate the arbitrator's discretion to
award costs against a party, under certain conditions.
These changes are effective immediately for new cases.
"We believe that the higher award limit will make arbitration a more
viable option for investors," said IIROC President and CEO Susan
Wolburgh Jenah. "Clients of IIROC-regulated firms have access to a
number of dispute resolution alternatives and can select the option
which best suits their specific needs and circumstances."
During the consultations, concerns were raised that the potential for
adverse legal cost awards against investors could deter them from
choosing arbitration as a means of dispute resolution with
IIROC-regulated firms. Under the new rules of procedure, investors can
now opt at the commencement of a proceeding to eliminate cost awards,
with each party then being responsible for its own legal costs. The
arbitrator can, however, still award costs against a party where he or
she finds that a party has acted in manner that may be characterized as
unfair, vexatious, improper or in bad faith, or where the party's
actions have unnecessarily and unreasonably prolonged proceedings.
Firms and individuals involved in the Arbitration Program are also
generally equally responsible for arbitration fees, which include costs
of the arbitrator's services and administrative costs.
Arbitration is one of four options available to clients of
IIROC-regulated firms to resolve disputes with their firm or advisor.
The others are:
the free Ombudsman for Banking Services and Investments (OBSI), which
can recommend compensation of up to $350,000;
the free voluntary mediation service offered to residents of Quebec by
the Autorité des marchés financiers (AMF), in which participation is
voluntary for both firm and individual; and
legal action through the courts.
IIROC will continue to monitor the effectiveness of the Program and the
award limit on a periodic basis.
* * *
The changes are the culmination of a comprehensive review and evaluation
of the Arbitration Program that IIROC began in 2008. As part of this
initiative, IIROC has already made a number of administrative changes
to improve the Program's operations and enhance statistical reporting.
IIROC initiated the first public comment period in December 2009,
seeking feedback on the viability of the Program, including suggestions
on how to improve it and comments on the proposal to increase the award
limit beyond $100,000. The changes announced today were included in a
revised proposal issued for public comment on August 24, 2010.
The Arbitration Program is available to any client of an IIROC-regulated
firm. Depending on where the clients live, they can use one of two
independent arbitration organizations designated by the IIROC Board
under Dealer Member Rule 37.1 for resolution of disputes between
clients and their IIROC-regulated firms. IIROC rules require
IIROC-regulated firms to participate and comply with the Program's
Each of the designated arbitration organizations has an established fee
schedule for arbitrations dealing with IIROC-regulated firms, for which
IIROC has negotiated preferential hourly rates. A sole arbitrator
guides the proceedings, reviews the arguments of each party and arrives
at a binding decision.
In the case of Arbitration or OBSI, the firm is required to participate
if the client chooses one of these options. Investors are encouraged to
learn more about their dispute resolution options by visiting the Investors section of the IIROC website where they can access brochures, a video
guide to the complaints process and other resources, or by phoning
IIROC's Info/Complaint Line at 1-877-442-4322.
A more detailed discussion of the changes to the Arbitration Program and
summaries of the public comments received are available in the IIROC
Rules Notice issued today.
* * *
IIROC is the national self-regulatory organization which oversees all
investment dealers and trading activity on debt and equity marketplaces
in Canada. Created in 2008 through the consolidation of the Investment
Dealers Association of Canada and Market Regulation Services Inc.,
IIROC sets high quality regulatory and investment industry standards,
protects investors and strengthens market integrity while maintaining
efficient and competitive capital markets.
IIROC carries out its regulatory responsibilities through setting and
enforcing rules regarding the proficiency, business and financial
conduct of dealer firms and their registered employees and through
setting and enforcing market integrity rules regarding trading activity
on Canadian equity marketplaces.
SOURCE Investment Industry Regulatory Organization of Canada (IIROC) - General News
For further information:
Vice President, Public Affairs