Driver licensing, insurance & claims information translated on icbc.com
VANCOUVER, Jan. 25 /CNW/ - ICBC's Chinese and Punjabi speaking customers
can now access information in their own primary language on icbc.com.
Many of icbc.com's key services have been translated into Chinese and Punjabi, including
information on how to get your driver's licence, how to insure your
vehicle and how we can help you get back on the road if you have a
"Part of what makes British Columbia such a great place to live is its
cultural diversity," said Jon Schubert, ICBC's president and CEO. "As
B.C.'s preferred auto insurer we need to understand our customers and
exceed their expectations, and we hope these new resources will help
better meet those needs."
The links to the Chinese and Punjabi information are located in the
upper right hand corner on the home page of icbc.com. In addition to key information on driver licensing, Autoplan insurance
and claims, customers can also use the locator drop-down menu to search
for an autobody shop, Glass Express shop, claim centre, driver
licensing office, Autoplan broker or chiropractor, in their chosen
Last year, ICBC also introduced an on-demand, over-the-telephone
translation service for customers who need language assistance during
the handling of their claim. They are now able to converse freely with
ICBC in more than 170 languages through an interpreter. A list of the
language translations offered by the service can be found at: http://www.icbc.com/claims/How-claim/claim-translation.pdf.
Earlier in the year, ICBC also provided Chinese and Punjabi translations of its "At the scene of a crash" claims card to help
customers remember all the vital information they need to gather in
order to make a claim.
Over the next few months ICBC will consult with customers to gain
valuable insights to guide further translation efforts. "We're
committed to improving all of our customers' experiences and we'll
continue to look at ways we can help better meet their needs," said
For translations of this news release in Chinese or Punjabi, visit the icbc.com newsroom.
Journalists: If you'd like to be notified by email whenever we issue a
news release, please visit our newsroom to sign up.
At ICBC, we're committed to our 3.2 million customers and their safety
on the road. We license and insure drivers and vehicles across the
province through our service centres, plus a network of more than 900
independent brokers and government agent offices. Claims customers are
served through local offices and our award-winning Dial-a-Claim call
centre. We add value to B.C. communities - our road safety investments
help create safer roads, lead to fewer crashes, and help keep our rates
stable. To find out more, visit icbc.com.
Follow us on Twitter at twitter.com/icbc.
For further information:
Media contacts: Mark Jan Vrem, 604-982-2476