Experts in accessibility provide Ontarians with an Accessible Customer Service E-Learning Course that meets the training requirement of the AODA

TORONTO, Feb. 1 /CNW/ - In partnership, CNIB, March of Dimes Canada and The Canadian Hearing Society are offering an Accessible Customer Service E-Learning course. This course gives employees of businesses and organizations in Ontario the information they need to comply with the Accessibility for Ontarians with Disabilities Act (AODA), Customer Service Standard.

Is your business ready to meet the future? All organizations in Ontario are mandated to train staff by January 1, 2012.

"Most organizations don't realize that the training requirement extends to all staff who interact with people outside of their company. Simply put, if your organization has at least one employee with a phone on their desk, or who speaks with or emails people who don't work for your organization, you must comply," says Frances Jewett of AccessAbility Advantage.

The course, produced by AccessAbility Advantage and Vubiz, provides organizations a way to train staff with ease and confidence - confidence because it is the only AODA E-learning course endorsed by experts: CNIB, March of Dimes Canada and The Canadian Hearing Society.

At 45 minutes in length, the engaging and thought-provoking course provides specific advice on interacting with persons with disabilities, including physical, hearing, speech, vision, intellectual, mental health and learning disabilities. It can be customized to include your brand guidelines, policies, procedures and specific content unique to each organization.

The course also offers full learning management services, including downloadable reports in Excel, an automated reporting system that advises which staff members have completed the course, and Certificates of Completion. The course is offered in English, French, American Sign Language (ASL) and la langue des signes québécoise (LSQ).  It also complies with the Web Content Accessibility Guidelines (WCAG) 2.0 AA.

For more information about the AODA visit

About AccessAbility Advantage:
March of Dimes Canada and Quadrangle Architects Limited have formed a joint venture called AccessAbility Advantage to assist Ontario businesses comply with the new Accessibility Standards in the AODA.  With more than 75 years combined experience as recognized leaders in accessibility, the company brings together the strengths of both organizations to deliver a one-stop shop, to help businesses make Ontario more accessible for people with disabilities. To find out more, visit or call 1-800-263-3463 ext. 7286.

About CNIB:
CNIB passionately provides community-based support, knowledge and a national voice to ensure Canadians who are blind or partially sighted have the confidence, skills and opportunities to fully participate in life. To find out more, visit or call 1-800-563-2642.

About March of Dimes Canada:
March of Dimes Canada offers a wide range of programs and services to maximize the independence, personal empowerment, and community participation of people with disabilities. To find out more, visit or call 1-800-263-3463.

About The Canadian Hearing Society:
The Canadian Hearing Society is the leading provider of services, products, and information that:

  • remove barriers to communication
  • advance hearing health
  • promote equity for people who are culturally Deaf, oral deaf, deafened, and hard of hearing

To find out more, visit or call 1-877-347-3427.

About Vubiz Limited:
Vubiz is an award-winning E-learning company with over fourteen years experience in the design, development, delivery and management of customized online training programs. In addition, Vubiz has hundreds of E-learning courses available in English, French and Spanish. To find out more, visit or call (905) 815-1204.

SOURCE Ontario March of Dimes

For further information:

For more information about the E-learning course and to place an order, visit or call (416) 949-2071, TTY 1 (800) 537-6030

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Ontario March of Dimes

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