Disnat Ranks "Highest in Investor Satisfaction with Discount Brokerage Firms, Three Years in a Row"*, according to J.D. Power and Associates

MONTREAL, Sept. 27, 2011 /CNW Telbec/ - Disnat, the online brokerage division of Desjardins Securities, is proud to announce that for the third year in a row, its investors have given it top rating among Canadian discount brokers for customer satisfaction, according to a study conducted by global marketing information services company J.D. Power and Associates.

Fielded in May and June 2011 among 3,358 investors, the J.D. Power and Associates 2011 Canadian Discount Brokerage Investor Satisfaction StudySM examines investor satisfaction by measuring six key factors. In order of importance, they are: interaction; trading charges and fees; account information/statements; account offerings; information resources and problem resolution.

Accordingly, in 2011, investors gave an overall average rating of 679 on a 1,000 point scale to express their level of satisfaction with their primary broker. Disnat got the highest cumulative score of 729 points, particularly standing out in account information/statements and information resources.

"We are pleased with this recognition from our clients, which materialized despite very difficult markets. The Disnat team is persistent in doubling its efforts to consistently provide clients with quality platforms and services, regardless of market conditions. Our strategic plan together with our team of experienced representatives, are an essential part of how what makes us stand out", stated Yves Néron, Senior Vice-President and Head of Private Client Services at Desjardins Securities.

For Frédéric Paquette, Vice-President and General Manager, Online Brokerage, these results are once again the result of significant efforts that Disnat has deployed to meet the needs of its clients. "We are proud to have received this recognition from our clients for the third consecutive year. It is primarily the result of teamwork, but it also reflects our ability to listen to them. We must continue to be responsive to our clients' needs and provide them with the necessary tools to help them deal with today's demanding market conditions", underscored Mr. Paquette.

About Disnat Online Brokerage

Disnat is a division of Desjardins Securities. Desjardins Securities is a member of Investment Industry Regulatory Organization of Canada (IIROC) and the Canadian Investor Protection Fund (CIPF).

About Desjardins Group

Awarded the coveted title "Bank of the Year 2010 - Canada" by the UK magazine The Banker, Desjardins Group is the leading cooperative financial group in Canada and the sixth largest in the world, with assets of over $188 billion. Drawing on the strength of its caisse network in Québec and Ontario, and its subsidiaries across Canada, it offers a full range of financial products and services to its 5.8 million members and clients. Desjardins specializes in Wealth Management and Life and Health Insurance, in Property and Casualty Insurance, in Personal Services, in Business and Institutional Services. As one of the largest employers in the country and one of Canada's 10 Most Admired Corporate CulturesTM of 2010, Desjardins is supported by the skills of its 43,600 employees and the commitment of nearly 6,000 elected officers. For more information, visit www.desjardins.com.

* Disnat received the highest numerical score among 12 discount brokerage firms in the proprietary J.D. Power and Associates 2011 Canadian Discount Brokerage Investor Satisfaction StudiesSM. 2011 study is based on 3,358 responses measuring investor satisfaction and experience.  Proprietary study results are based on experiences and perceptions of consumers surveyed in May-June, 2011. Your experiences may vary.  Visit jdpower.com/ca.


For further information:

(for journalists only):
Frédéric Pothier
Media Relations Advisor
Desjardins Group
514-281-7000, ext. 7646 - 1-866-866-7000, ext. 7646

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