OTTAWA-GATINEAU, Nov. 14, 2011 /CNW/ - Today, the Canadian
Radio-television and Telecommunications Commission (CRTC) approved a
new disconnection and deposit code for home telephone services where
prices are not regulated. The code will apply to both large telephone
companies and their competitors starting on May 14, 2012.
Earlier this year, the CRTC asked representatives from the
telecommunications industry and consumer groups to develop a
streamlined code. As a result of this collaboration, the new code sets
out clear obligations regarding:
the grounds for disconnection if a subscriber fails to pay his or her
the notice that phone companies must provide before disconnecting a
the hours and days during which companies may disconnect service
restoration of service when a telephone line is disconnected in error
provisions to avoid disconnection during disputes over billing, and
the maximum of any deposit a company may request and the interest it
must pay on the deposit.
"Too often in the past, Canadians have encountered different policies
from companies where their home telephone service is disconnected or
they must provide a deposit," said Leonard Katz, the CRTC's
Vice-Chairman of Telecommunications. "We appreciate the industry's
cooperation and support in developing a streamlined code. We believe
that self-regulatory initiatives such as this are the preferred option
for consumers and the industry."
The code will be enforced by the telecommunications industry's
ombudsman, the Commissioner for Complaints for Telecommunications Services (CCTS). Established in 2007, the CCTS has well-established processes to
handle consumer complaints about telecommunications services in an
independent and fair manner.
In the few markets that are still regulated by the CRTC, where consumers
do not have access to competitive alternatives, the traditional
telephone company will continue to adhere to its existing disconnection
and deposit policies. These policies are enforced by the CRTC.
Telecommunications Regulatory Policy CRTC 2011-702
The CRTC is an independent public authority that regulates and
supervises broadcasting and telecommunications in Canada.
These documents are available in alternative format upon request.
SOURCE Canadian Radio-television and Telecommunications Commission
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