CN says Rail Freight Service Review Process prompted improved customer service, greater supply chain collaboration

Warns shippers' demands during RFSR facilitation process for intrusive egulation would stifle service innovation, damage Canada's rail system

MONTREAL, June 22, 2012 /CNW Telbec/ - Claude Mongeau, president and chief executive officer of CN (TSX: CNR) (NYSE: CNI), today commended the federal government's Rail Freight Service Review (RFSR), saying the process provided the impetus for CN and the rail industry to re-engage with customers to improve service from one end of the supply chain to the other.

Mongeau said: "CN has achieved significant improvements in customer service in the past three years and has initiated - and continues to embrace - supply chain collaboration agreements and service-level agreements with a wide array of stakeholders and customers, both large and small. These agreements already cover a significant proportion of CN's revenue base, in forest products, grain, metals, coal and intermodal traffic. The launch of the Service Review was a large factor in CN stepping up its game."

CN also actively supported the facilitation process directed by Jim Dinning to produce a template for service-level agreements and enhanced commercial dispute resolution mechanisms.

However, shipper representatives, or the associations they represent, chose to advocate a regulatory agenda rather than work within the commercial approached encouraged by Mr. Dinning to reach for the next level in supply chain collaboration and service agreements. They continually demanded new intrusive, regulatory intervention.

Mongeau asked the federal government, now that the facilitation process is complete, to carefully weigh the future regulatory environment for Canada's rail industry.

"Shippers' demands for greater government intervention in rail service are clearly misguided. This regulatory stance represents a missed opportunity to take supply chain collaboration to the next level.

"Make no mistake - the intrusive, regulatory-based approach to service demanded by shippers would be unprecedented in a market-based economy. Such an approach would send mixed signals to customers and suppliers around the world about the government's approach to commercial markets for rail transportation in Canada.

"CN strongly urges the federal government to favour commercial solutions to rail service issues. Canadian railways are widely known internationally for their efficiency and reliability - which is a key asset for a trading nation like Canada. The nation should not put such an asset at risk through additional burdensome and unnecessary rail regulation."

CN response to RFSR facilitator's recommendations

CN welcomes the key recommendations of the RSFR facilitator, Jim Dinning, principally his call for Canadian railways and their customers to embrace the Service Agreement Template as a guide to facilitate service-level agreement negotiations. Mr. Dinning also recommended that the railways publicize their commercial dispute resolution (CDR) policies. CN has a CDR process available on its website, and invites its customers to use the process to resolve disputes.

The objective of the facilitation process was to develop commercial measures to enhance the effectiveness, efficiency and reliability of the rail freight supply chain. During the facilitation process, however, shipper groups demanded, among other intrusive tools, that Ottawa:

  • Legislate service parameters and outcomes;

  • Give individual shippers effective veto power over service standards and to enforce service standards through financial penalties on railways, and

  • Require the imposition of third-party service-level agreements if a railway and customers cannot agree on the terms of a service agreement.

Mongeau said: "The shippers' regulatory stance would, if legislated, deter railways' willingness to innovate and to work collaboratively with customers to develop more ambitious service standards. It would chill the current service improvement momentum and would damage the supply chains that CN serves in the Canadian economy."

CN - Canadian National Railway Company and its operating railway subsidiaries - spans Canada and mid-America, from the Atlantic and Pacific oceans to the Gulf of Mexico, serving the ports of Vancouver, Prince Rupert, B.C., Montreal, Halifax, New Orleans, and Mobile, Ala., and the key metropolitan areas of Toronto, Buffalo, Chicago, Detroit, Duluth, Minn./Superior, Wis., Green Bay, Wis., Minneapolis/St. Paul, Memphis, and Jackson, Miss., with connections to all points in North America. For more information on CN, visit the company's website at

Forward-Looking Statements
Certain information included in this news release constitutes "forward-looking statements" within the meaning of the United States Private Securities Litigation Reform Act of 1995 and under Canadian securities laws. CN cautions that, by their nature, these forward-looking statements involve risks, uncertainties and assumptions.  The Company cautions that its assumptions may not materialize and that current economic conditions render such assumptions, although reasonable at the time they were made, subject to greater uncertainty. Such forward-looking statements are not guarantees of future performance and involve known and unknown risks, uncertainties and other factors, which may cause the actual results or performance of the Company or the rail industry to be materially different from the outlook or any future results or performance implied by such statements. Important factors that could affect the above forward-looking statements include, but are not limited to, the effects of general economic and business conditions, industry competition, inflation, currency and interest rate fluctuations, changes in fuel prices, legislative and/or regulatory developments, compliance with environmental laws and regulations, actions by regulators, various events which could disrupt operations, including natural events such as severe weather, droughts, floods and earthquakes, labor negotiations and disruptions, environmental claims, uncertainties of investigations, proceedings or other types of claims and litigation, risks and liabilities arising from derailments, and other risks detailed from time to time in reports filed by CN with securities regulators in Canada and the United States. Reference should be made to "Management's Discussion and Analysis" in CN's annual and interim reports, Annual Information Form and Form 40-F filed with Canadian and U.S. securities regulators, available on CN's website, for a summary of major risks.

CN assumes no obligation to update or revise forward-looking statements to reflect future events, changes in circumstances, or changes in beliefs, unless required by applicable Canadian securities laws. In the event CN does update any forward-looking statement, no inference should be made that CN will make additional updates with respect to that statement, related maters, or any other forward-looking statement.


For further information:

Mark Hallman 
Communications and Public Affairs 
(905) 669-3384

Investment Community
Robert Noorigian 
Investor Relations 
(514) 399-0052


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