First assessment of Hitachi ID Management Suite by Ovum for the IAM
Decision Matrix earns an 'Impressive' review
CALGARY, Feb. 1 /CNW/ - In a recent report published by Ovum
Consulting, Hitachi ID Systems, a leading developer of identity and access management solutions, is
ranked highly among much larger competitors. In particular, the
industry analyst firm cited Hitachi ID's robust technology and
exemplary customer support as reasons that organizations should
consider solutions from Hitachi ID Systems.
In the report, "Decision Matrix: Selecting an Identity and Access
Management Vendor," Ovum identified key capabilities of identity
management vendors and products, to help organizations select the most
appropriate solutions. Decision factors included technology,
reputation, market presence and customer service.
The Ovum report included coverage of Hitachi ID, as well as a number of
larger IAM vendors. While larger vendors, such as IBM, CA, Novell and
Oracle, have larger market share, Ovum recommended Hitachi ID as a
'vendor to consider' based on both an extensive and well integrated
solution set and excellent customer service.
According to the report: "Hitachi ID has been the surprise find of this
research exercise, and in the Customer Sentiment dimension the vendor
leaves its much larger peers far behind. There is no Customer Sentiment
dimension in which the vendor is not represented as a leader, which is
"Also, with regard to the four factors that collectively represent
satisfaction with the quality of service and support, Hitachi ID scores
much higher than its peers. In the Customer Support and Service Levels
dimensions, Hitachi ID's performance has been truly stellar."
The report also states that: "Although there are many factors in play,
it is no surprise that Hitachi, with one of the most well-integrated
and organically developed suites, achieves the highest rankings across
multiple Customer Sentiment dimensions."
"We pride ourselves on providing organically developed, high quality
solutions and the best customer service," said Gideon Shoham, CEO of Hitachi ID Systems. "This report validates our approach of focusing
on customer needs and best ROI first and foremost."
Hitachi ID Systems recently reaffirmed its commitment to customer
success by appointing Scott Whiffin to the new position of Vice President, Solution Delivery. In this position, Whiffin's primary objective is to maximize the
number of successful solution deployments and to minimize deployment
time and cost for customers.
About Hitachi ID Systems, Inc.
Hitachi ID Systems, Inc. is a leading provider of identity management
solutions. Hitachi ID Management Suite has been licensed by hundreds of
mid- to large-sized organizations worldwide. Hitachi ID Systems'
solutions enable organizations to effectively manage every aspect of
the user lifecycle. Hitachi ID Management Suite includes Identity Manager, Password Manager and Privileged Password Manager.
For more information about Hitachi ID Systems, Inc. and its products,
please visit the corporate web site at http://Hitachi-ID.com or call 1-403-233-0740.
Ovum provides clients with independent and objective analysis that
enables them to make better business and technology decisions. Our
research draws upon over 400,000 interviews a year with business and
technology, telecoms and sourcing decision-makers, giving Ovum and our
clients unparalleled insight not only into business requirements but
also the technology that organizations must support. Ovum is part of
the Datamonitor group (www.datamonitor.com)
Trade names of other companies used in this announcement are registered
trademarks and/or trademarks of appropriate companies.
SOURCE Hitachi ID Systems Inc.
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