NexJ's Integrated Agent Desktop will become the primary access point for
the day-to-day business activities performed by all agents and customer
TORONTO, Jan. 11 /CNW/ - NexJ Systems Inc, a leading provider of enterprise CRM solutions for the financial
services, insurance and healthcare industries, today announced that
American Family Insurance, the third-largest mutual property/casualty
insurance company in the United States, ranking 344th on the Fortune 500 list, has selected NexJ Contact for Insurance to deliver an Integrated Agent Desktop to all its agents and customer service representatives (CSRs).
Once implemented, agents and CSRs will be using the Integrated Agent
Desktop as the primary access point from which they will conduct their
day-to-day business. It will integrate lead and contact information
from multiple systems to provide a comprehensive, single view of the
customer across the enterprise. The solution will also synchronize
their activities with Microsoft Outlook and mobile devices, so agents
always have the information they need at hand.
"American Family's vision for a modern, people-centered solution is
directly in line with NexJ Systems' vision for next generation CRM.
Today's most successful enterprises understand that they need a
solution that can integrate customer information from across the
enterprise, and across channels. NexJ's solution provides enterprises a
comprehensive view of their customer so they can drive intelligent,
proactive interactions and respond to the rapidly changing customer
demands in the market today." says William M. Tatham, Chairman and CEO,
NexJ Systems Inc.
NexJ solutions are built on a model-driven platform designed for
integration, customization and scalability, offering the
Services-Oriented Architecture-based platform the insurance industry is
Gartner Inc., the world's leading information technology research and
advisory company, has identified Web Services and Service-Oriented
Architecture as a technology that will have a great impact on the
Property and Casualty Insurance industry as it allows companies to
successfully differentiate themselves to drive revenue growth.
"P&C insurers operate a large ecosystem of systems and applications that
integrate for seamless processing. In the past, companies had to
hard-code integration between systems, which was costly,
time-consuming, created challenges when applications were replaced and
integration had to be redone, and was often difficult to overhaul due
to technology incompatibility. The use of Web services/service-oriented
architecture (SOA) enables companies to deploy services instead of
using one-to-one integration. These technologies will help insurers
improve their straight-through processing (STP) capabilities and reduce
*Gartner, Inc. Top 10 Technologies With the Greatest Impact for the
Property and Casualty Insurance Industry, Kimberly Harris-Ferrante,
March 5, 2010.
About NexJ Systems Inc.
NexJ Systems Inc. is an innovative provider of next generation
enterprise customer relationship management (CRM) applications for
financial services, insurance, and healthcare. NexJ was founded in
2003 by an executive management team with extensive experience in the
successful design and delivery of large-scale, integrated, enterprise
software solutions. NexJ's people- centered applications provide a
comprehensive single view of the customer across the enterprise. For
more information about NexJ Systems call 416-222-5611, e-mail email@example.com, or visit www.nexj.com.
About American Family Insurance
Based in Madison, Wis., American Family Insurance offers auto insurance, homeowners insurance, life insurance, health insurance, business and farm/ranch insurance in 19 states. American Family insurance is the nation's third-largest
mutual property/casualty insurance company and ranks 344th on the Fortune 500 list. Web: www.amfam.com; Facebook: www.facebook.com/amfam; Twitter: www.twitter.com/amfam
SOURCE NexJ Systems Inc.
For further information:
Media Contact: Matthew Bogart