The International Council of Customer Service Organizations names American Express Canada winner of the 2010
'International Service Excellence Award' in the Division of a Large
MARKHAM, ON, Jan. 18 /CNW/ - American Express Canada has been named this
year's winner of the International Service Excellence Award in the
Division of a Large Business. The annual award, given by the Customer
Service Institute of America (CSIA) and the International Council of
Customer Service Organizations (ICCSO), recognizes organizations and
individuals for their commitment to service excellence for 2010.
"We are delighted to be recognized with such a prestigious award among
the best international service providers. I am very proud of the
quality of people and what they do for our customers," said Andrew
Carlton, General Manager and Vice President, World Service Toronto at
American Express Canada. "Exceptional customer service has always been
a cornerstone of our brand and to be recognized as a world-class
service company is a great testament to our continued commitment to our
This award follows a year of new investments and initiatives dedicated
to reinventing customer service at American Express Canada. At the
forefront of these investments was a new approach to service entitled
'Relationship Care.' This new service mindset focuses on deepening
customer relationships and creating emotional connections, rather than
just transacting. Since the introduction of Relationship Care, the
company says it has seen a marked lift in its customer engagement and
service satisfaction measures.
The International Service Excellence Awards, managed by the Customer
Service Institute of America (CSIA), are a top customer service award
that nominates leading customer service organizations and individuals
around the world in a variety of categories to recognize their
commitment to customer service excellence.
"This year's entrants were exceptional to say the least," said Christine
Churchill, Executive Director, Customer Service Institute of America.
"Our judges were thoroughly impressed with the employee engagement,
commitment, and seamless execution of customer service initiatives
carried out by American Express Canada."
About American Express in Canada
American Express in Canada operates as Amex Bank of Canada and Amex
Canada Inc. Both are wholly owned subsidiaries of the New York based
American Express Travel Related Services Company Inc., the largest
operating unit of the American Express Company. Amex Bank of Canada is
the issuer of American Express Cards in Canada. Amex Canada Inc.
operates the Corporate Travel, Travel Services Network and Travellers
Cheque divisions in Canada. American Express opened its first offices
in Toronto and Hamilton in 1853 and now employs 3,700 Canadians
Visit us on Facebook at: Facebook.com/americanexpresscanada
About Customer Service Institute of America
The Customer Service Institute of America (CSIA) is the professional
body of choice for customer service leaders across the US. The
Institute has the exclusive North American rights to distribute the
International Customer Service Standard (ICSS) and certify
Organizations against the Standard.
SOURCE American Express
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