American Express Canada Wins International Service Award

The International Council of Customer Service Organizations names American Express Canada winner of the 2010 'International Service Excellence Award' in the Division of a Large Business

MARKHAM, ON, Jan. 18 /CNW/ - American Express Canada has been named this year's winner of the International Service Excellence Award in the Division of a Large Business. The annual award, given by the Customer Service Institute of America (CSIA) and the International Council of Customer Service Organizations (ICCSO), recognizes organizations and individuals for their commitment to service excellence for 2010. 

"We are delighted to be recognized with such a prestigious award among the best international service providers. I am very proud of the quality of people and what they do for our customers," said Andrew Carlton, General Manager and Vice President, World Service Toronto at American Express Canada.  "Exceptional customer service has always been a cornerstone of our brand and to be recognized as a world-class service company is a great testament to our continued commitment to our customers."

This award follows a year of new investments and initiatives dedicated to reinventing customer service at American Express Canada.  At the forefront of these investments was a new approach to service entitled 'Relationship Care.'  This new service mindset focuses on deepening customer relationships and creating emotional connections, rather than just transacting.  Since the introduction of Relationship Care, the company says it has seen a marked lift in its customer engagement and service satisfaction measures.

The International Service Excellence Awards, managed by the Customer Service Institute of America (CSIA), are a top customer service award that nominates leading customer service organizations and individuals around the world in a variety of categories to recognize their commitment to customer service excellence.

"This year's entrants were exceptional to say the least," said Christine Churchill, Executive Director, Customer Service Institute of America. "Our judges were thoroughly impressed with the employee engagement, commitment, and seamless execution of customer service initiatives carried out by American Express Canada."

About American Express in Canada

American Express in Canada operates as Amex Bank of Canada and Amex Canada Inc. Both are wholly owned subsidiaries of the New York based American Express Travel Related Services Company Inc., the largest operating unit of the American Express Company. Amex Bank of Canada is the issuer of American Express Cards in Canada. Amex Canada Inc. operates the Corporate Travel, Travel Services Network and Travellers Cheque divisions in Canada. American Express opened its first offices in Toronto and Hamilton in 1853 and now employs 3,700 Canadians coast-to-coast.

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About Customer Service Institute of America

The Customer Service Institute of America (CSIA) is the professional body of choice for customer service leaders across the US. The Institute has the exclusive North American rights to distribute the International Customer Service Standard (ICSS) and certify Organizations against the Standard.

SOURCE American Express

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Jessica Myers

Amanda Betti

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