IKEA extends recall for repair action for certain LETTAN mirrors, due to breaking wall fittings

BURLINGTON, ON, Sept. 13, 2023 /CNW/ - IKEA urges all customers who own an affected LETTAN mirror to stop using it and to order replacement wall fittings free of charge or return the item for a full refund.

Customer safety is always the starting point for IKEA. Therefore, the company is extending the recall for repair action on LETTAN mirrors as a precautionary measure, due to risk of breaking wall fittings.

IKEA extends recall for repair action for certain LETTAN mirrors, due to breaking wall fittings (CNW Group/IKEA Canada)

This is a label example, with the location of the supplier number (21944) and date stamp (2152 = Year Year Week Week) highlighted in red. (CNW Group/IKEA Canada)

IKEA develops its products using a rigorous risk assessment and testing program, to make sure that its products live up to all applicable laws and standards in the markets where they are sold. Despite this it has come to the brand's attention that some of the fittings that attach LETTAN mirrors to the wall have been breaking which has in turn led to some mirrors unexpectedly falling. Therefore, all customers who own an affected LETTAN mirror are urged to stop using it, and to order replacement wall fittings free of charge or return the product to an IKEA store in Canada for a full refund. Proof of purchase (receipt) is not required.

In January 2023 IKEA issued a recall for repair action of certain LETTAN mirrors due to breaking wall fittings. After further in-depth investigations, as well as additional audits at its suppliers, the company has discovered that faulty wall fittings were used in production for a longer period of time than what was previously known to IKEA.

LETTAN mirrors affected by a recall for repair now include:

• all LETTAN mirrors with a date stamp before and including 2105 (YYWW)
• LETTAN mirrors with supplier number 21944, date stamps before and including 2325 (YYWW)

Date stamp and supplier number can be found on a label on the backside of the LETTAN mirror.

For more information, please visit www.IKEA.ca or contact IKEA toll-free at 1-800-661-9807 to order the required number of the replacement fittings with item number 139298/1.

IKEA apologizes for any inconvenience this recall for repair action may cause.

ABOUT IKEA CANADA 

Founded in 1943 in Sweden, IKEA is a leading home furnishing retailer, offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. IKEA Canada is part of Ingka Group which operates 389 IKEA stores in 32 countries, including 16 in Canada. Last year, IKEA Canada welcomed 26 million visitors to its stores and 189 million visitors to IKEA.ca. IKEA Canada operates business through the IKEA vision - to create a better everyday life for the many people and does so through its local community efforts and sustainability initiatives. For more information on IKEA Canada, please visit IKEA.ca.

SOURCE IKEA Canada

For media inquiries: 
Lisa Huie 
PR Leader, IKEA Canada 
[email protected]