Yorkshire Water Extends Customer Service Leadership with Expanded Solution from Ventyx



    Award-Winning UK Utility Adds Licenses, Upgrades to Latest WFM Software

    ATLANTA, April 24 /CNW/ - Ventyx, the leading Service Delivery Management
(SDM(TM)) solution provider, today announced that major UK utility Yorkshire
Water has signed a significant contract for the extension and upgrade of its
Ventyx mobile workforce management solution -- an integral component of the
utility's award-winning Integrated Customer and Operations Management (ICOM)
system.

    The leading-edge ICOM system leverages the Ventyx Advantex solution to
link Yorkshire Water's contact center with their field operations and has
revolutionized the way the utility works and delivers service. The initial
deployment enabled the efficient management of approximately 600 mobile
workers engaged in clean and waste water management, resulting in major
operational efficiencies, and more importantly, enhanced service delivery to
customers. The new system will be based on the latest Advantex R8s release and
will extend the use of the current system to an additional 400 mobile
technicians, as well as dispatchers and subcontracted third-party service
providers.

    "Our ICOM system has been a tremendous success, helping establish
Yorkshire Water as the UK's top water utility for three years running and
saving more than GBP 12 million per year through increased operational
efficiency," said Duncan Bennett, ICOM Programme Manager, Yorkshire Water.
"The latest functionality of the enhanced Advantex scheduling engine will help
us achieve even greater end-to-end efficiencies. Furthermore, by combining
integrated GPS, the system will dramatically increase our awareness of jobs in
progress -- even those jobs being performed by other organizations."

    "Yorkshire Water has become the de facto standard for how to run an
efficient utility, and the Advantex solution has played an important role in
this achievement," said Alan Harrison, Director of IT, Yorkshire Water. "In
addition, the solution's deployment model and configuration tools will enable
a relatively quick deployment with high flexibility and seamless migration to
the new release. Therefore, we plan to have the system operational in less
than five months with minimal disruption to ongoing operations."

    The partnership between Yorkshire Water and Ventyx has produced numerous
successes. Specifically, since implementing the Advantex system, Yorkshire
Water has been named UK Utility of the Year for 2006, 2005 and 2004. In
addition, the utility received the UK National Customer Service award for the
best use of technology in customer service for 2003, and the UK Utility
Industry Award for Customer Service in 2003. Furthermore, Gartner Inc. awarded
the utility with its European Excellence award for Customer Relationship
Management(1). Additionally, the company's most important achievement is being
rated at the top of the Office of Water Services (Ofwat) league table of UK
Water Companies.

    "We are extremely proud to have contributed to the success of Yorkshire
Water in achieving the highest levels of operational efficiency and customer
service quality," said Mark Comer, VP and Managing Director EMEA, Ventyx. "The
decision by this important client to upgrade and extend their implementation
is further validation that Ventyx is the leading provider of Service Delivery
Management solutions for utilities around the world. No other vendor can offer
the depth and breadth of customer, asset and workforce management capabilities
that we provide."

    About Yorkshire Water

    UK-based Yorkshire Water Service Ltd. is the ninth largest water
management company in the world, providing clean water to 4.7 million people
and 139,000 businesses, and treating waste water to safe environmental
standards in the Yorkshire region of the UK. In a market characterized by
tight legislation and growing competition, the utility has emphasized customer
service, environmental excellence and value for shareholders. As a result,
Yorkshire Water has won numerous UK and international awards. For more
information, visit http://www.yorkshirewater.com/.

    About Ventyx

    Ventyx is the leading provider of proven Service Delivery Management
solutions which enable utility, communications and other commercial field
service organizations to optimize the management of their customers,
workforce, spare parts inventory, equipment, tools and documentation --
empowering organizations to maximize efficiencies in their customer
relationships, facilities, workforce and field service operations. With
offices in North America, Europe, the Middle East and Asia-Pacific, the
company has more than 400 clients in select asset-intensive service-based
industries. For more information, visit our Website at www.ventyx.com.

    Ventyx is a trademark of Ventyx, Inc. Other company and product names may
be trademarks of the respective companies with which they are associated.

    (1) Yorkshire Water Wins CRM Award With Business and IT Change. Gartner,
Inc. Alexa Bona, John Radcliff. August 21, 2003.




For further information:

For further information: Ventyx Gary Frazier, 770-989-4188
gary.frazier@ventyx.com

Organization Profile

VENTYX

More on this organization


Custom Packages

Browse our custom packages or build your own to meet your unique communications needs.

Start today.

CNW Membership

Fill out a CNW membership form or contact us at 1 (877) 269-7890

Learn about CNW services

Request more information about CNW products and services or call us at 1 (877) 269-7890