TORONTO, Sept. 10 /CNW/ - "At the end of the day," "it is what it is":
The workplace is overwrought with clichés, buzzwords and industry jargon,
often preventing "synergy" between co-workers. Terms and phrases like these
are among the most overused in the office, according to a recent Accountemps
survey, and do not offer a "value proposition".
"Business communication should be clear, straightforward and devoid of
industry jargon," said Kathryn Bolt, president of Accountemps' Canadian
operations. "When terms are overused, they lose their effectiveness."
The survey was developed by Accountemps, the world's first and largest
staffing services firm specializing in accounting and finance. It was
conducted by an independent research firm and is based on telephone interviews
with 100 senior executives across Canada.
Executives were asked, "What is the most annoying or overused phrase or
buzzword in the workplace today?" Their responses included:
- Reach out: As in, "Remember to reach out to customers impacted by the
- It is what it is: As in, "The server is down today, and clients are
irate. It is what it is."
- Silo: As in, "To maximize productivity we are deconstructing
- Sense of urgency: As in, "Our corporate culture demands a sense of
urgency from all employees."
- Value proposition: As in, "What is the value proposition of this
- Align: As in, "We need to align our company values with that of the
- Synergy: As in, "Our synergy as a team gives us a competitive
Some phrases cited in the most recent survey suggest executives are
suffering from recession fatigue, including:
- Do more with less
"While it can be tempting to rely on buzzwords from time to time,
employees increasingly are being evaluated on their communication skills,"
added Bolt. "Avoiding overused terms, particularly in formal communication,
will help workers communicate more efficiently and professionally."
Accountemps has more than 360 offices worldwide and offers online job
search services at www.accountemps.com.
For further information:
For further information: Kristie Perrotte, (416) 350-2330,