Vocollect Voice Applications Address Top Imperatives for Optimizing Supply Chain Operations in Recent Aberdeen Study



    PITTSBURGH, June 26 /CNW/ -- Vocollect, Inc. today highlighted how its
voice applications address the most urgent imperatives for optimizing supply
chain operations, as outlined in a recent study by respected research firm the
Aberdeen Group, a Harte-Hanks Company.  The global study of more than 150
companies pointed to several key actions that best-in-class companies are
taking to maximize the delivery of organizational value across their supply
chain operations.
    The study, which surveyed distribution center/supply chain leadership
across multiple industries and countries, was sponsored by Vocollect,
Manhattan Associates, C3 Solutions and Forte.  The four imperatives survey
respondents identified as top priorities were: 1) make the distribution center
(DC)/warehouse more flexible and agile as business needs change, 2) improve
labor efficiency, 3) improve visibility to warehouse activities and inventory
and order status, and 4) improve throughput.
    "Vocollect Voice is a proven tool in addressing each of these business
imperatives," said Roger Byford, Vocollect Chairman and CEO.  "Through more
than 20 years of operation in over 35 countries, time and again, our customers
tell us that Vocollect Voice helps them manage their resource risk and deliver
exceptional performance results.  Vocollect Voice offers the only end-to-end
integrated system for driving voice at work, assuring customers they will
receive the highest levels of capability, reliability and flexibility," he
said.
    Vocollect Voice addresses the four imperatives cited in the study in the
following ways:

    
    -- Make the DC/warehouse more flexible and agile as business needs
       change - The flexibility and configurability of Vocollect Voice helps
       operations more quickly and easily derive accuracy and productivity
       benefits, with flexibility and scalability that is essential for
       diverse businesses.
    -- Improve labor efficiency - With the ergonomic benefits of Vocollect
       Voice, workers' eyes and hands are left free to focus on the task at
       hand, thus enhancing overall efficiency and safety. Many customers also
       experience training time reductions of as much as 50 percent, and more
       effectively employ seasonal workers by getting them productive quickly.
    -- Improve visibility to warehouse activities and inventory and order
       status - Vocollect Voice allows a two-way dialogue between DC teams and
       customers' WMS, ERP, or inventory management systems and other
       distribution technologies. This monitoring of distribution activities
       in real time ensures greater ability to adjust orders as customer needs
       dictate.
    -- Improve throughput - Customers using Vocollect Voice have experienced
       performance gains as high as 30 percent and accuracy improvements as
       high as 60 to 80 percent. More on-time and accurate deliveries because
       of improved DC/warehouse efficiencies ensure greater customer
       satisfaction.
    
    "Voice integration and device costs have decreased over time and allowed
DC/warehouse managers to bring entire workforces online in a matter of weeks,"
said Bob Shecterle, Aberdeen SVP/Group Director - Research.  "Not only has
voice driven improvements in order selection; we see many DC/warehouse
managers deploying voice into all operations, including receiving, put-away,
cycle-counting, replenishment, loading and cross-docking.  By combining the
business rules and value of the WMS with voice recognition capability, the
interleaved/cross-trained workforce is more flexible, more agile, and moving
at greater speed than the average DC/warehouse."
    
    For a free copy of the study, visit http://www.vocollect/agilelogisticsnr.
    About Vocollect
    
    Vocollect's world-standard integrated voice applications deliver
reliable, flexible and proven performance gains in productivity, accuracy,
cost reduction and worker satisfaction for mobile employees.  Vocollect Voice
literally talks people through their daily tasks, replacing cumbersome lists
and traditional data capture methods with hands-free, personal voice dialogs.
Through Vocollect and its certified global network of over 100 resellers and
supply chain performance experts, hundreds of thousands of people on six
continents use Vocollect Voice to improve work every day.  Vocollect is
headquartered in Pittsburgh, Pa., U.S.A., and supports its clients and
resellers through offices in the Americas, Europe, and Asia.  For more
information, visit http://www.vocollect.com.  Vocollect(R) and Vocollect
Voice(R) are registered trademarks of Vocollect, Inc.  All rights reserved.
    
    About Aberdeen Group, a Harte-Hanks Company
    
    Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results.  Having benchmarked more than
30,000 companies in the past two years, Aberdeen is uniquely positioned to
educate users to action: driving market awareness, creating demand, enabling
sales, and delivering meaningful return-on-investment analysis.  As the
trusted advisor to the global technology markets, corporations turn to
Aberdeen(TM) for insights that drive decisions.  As a Harte-Hanks Company,
Aberdeen plays a key role of putting content in context for the global direct
and targeted marketing company.  Aberdeen's analytical and independent view of
the "customer optimization" process of Harte-Hanks (Information - Opportunity
- Insight - Engagement - Interaction) extends the client value and accentuates
the strategic role Harte-Hanks brings to the market.  For additional
information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or
to learn more about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.




For further information:

For further information: company, Susan Muttart of Vocollect, Inc., 
+1-412-349-2543, scmuttart@vocollect.com; or media, Danielle Engholm of 
Padilla Speer Beardsley, +1-612-455-1764, dengholm@psbpr.com, for Vocollect, 
Inc. Web Site: http://www.vocollect.com                 
http://www.harte-hanks.com

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VOCOLLECT, INC.

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