On-Time Performance at No Additional Cost
MISSISSAUGA, ON, June 2 /CNW/ - UPS Freight, which introduced its on-time
performance guarantee in the United States in January, has expanded the
guarantee to shipments moving in both directions across the Canada-U.S.
"The reliability guarantee is a direct result of UPS's experience with
freight, brokerage and customs clearance, as well as our in-bond freight
expertise," said Rick Smith, UPS Freight's Director for Canada. "It's also a
clear sign to our customers of the confidence we have in the changes made to
our service guarantee. We are achieving new levels of performance,
transitioning into a value-added premium carrier."
The new reliability guarantee, offered at no additional cost, applies to
direct shipments between points served by UPS Freight service centers in
Calgary, Edmonton, Halifax, Moncton, Montreal, Toronto, Vancouver, Windsor and
Winnipeg and points in the United States (48 contiguous states). The guarantee
is being offered at a time of continued strong trade growth between the two
countries; the U.S. Transportation Department says surface transportation
trade totaled US$45 billion in February, up 18% over the prior year.
The on-time service guarantee is available effective June 30 for
less-than-truckload (LTL) customers on both sides of the border who ship using
the current UPS Freight UPGF525 tariff. The new guarantee promises that
customers can request a waiver of their freight charges if their shipment
fails to arrive as scheduled.
UPS Freight's Canadian services include: a pre-arrival system that speeds
clearance at border crossings, minimizing delays; electronic transmission of
customs documentation; complete online tracking from origin to destination
with instant access to all customs documents; and customs delay alerts and
24-hour access to all shipping information.
Since acquiring the former Overnite Transportation Co. in April 2005, UPS
has enhanced UPS Freight's service portfolio and reliability, optimized its
delivery network and invested significantly in new technology. As a result,
the LTL and truckload carrier is aligned with the global operations and
performance standards of UPS's small package and supply chain services.
To improve the experience for customers, UPS Freight has equipped drivers
with hand-held computers to track shipments from origin to destination,
implemented a Dispatch Reservation System and purchased new rolling stock
equipped with extensive decking systems and load bars to minimize the risk of
damage. UPS Freight also has applied its Web-based tracking and proactive
notification systems - Quantum View(R) and UPS WorldShip(R) - to allow freight
customers to integrate their databases and shipping systems and more
accurately plan for inbound and outbound shipments.
About UPS Freight
UPS Freight is one of the largest less-than-truckload (LTL) carriers and
a leading truckload (TL) service provider in the United States with over 215
service centers and 17,400 employees. UPS Freight's reliable, modern fleet of
approximately 29,000 tractors and trailers offers a full range of regional and
long-haul capabilities. UPS Freight also serves Canada, Mexico, Puerto Rico,
Guam and the U.S. Virgin Islands. For more information visit upsfreight.com.
For further information:
For further information: Tara Smith, UPS Canada, (905) 676-6301,
firstname.lastname@example.org; Ira Rosenfeld, UPS Freight, (804) 291-5362,