Toshiba Redoubles Efforts to Implement Sony Battery Pack Voluntary Replacement Program



    TOKYO, June 19 /CNW/ - Toshiba Corporation today announced further
measures to encourage greater customer participation in the global program to
replace certain Sony battery packs installed in some Toshiba portable
computers.

    On September 28, 2006, Sony Corporation announced a global replacement
program for a number of battery packs supplied to computer makers, Toshiba
among them. Toshiba is participating in the program and offering its customers
free replacement of the battery packs identified by Sony.

    On May 24, 2007, a Toshiba portable computer with a Sony battery pack
caught fire. Toshiba immediately asked Sony to investigate. The investigation
confirmed that the cause of the fire was the battery pack, as in other
incidents reported earlier. Despite Toshiba's continued efforts to promote
participation in the replacement program, and although Sony recommended
replacement, the PC still had the original battery pack. This incident
followed another that occurred this April in Japan, also involving an
unreplaced battery pack.

    Toshiba recognizes the importance of this situation and is determined to
make every effort to assure the safety and comfort of its customers.
Accordingly, the Company is now embarking on a new round of efforts to
encourage customers to check their PCs and to get the battery replaced if it
is on the list.

    1. Affected products

    A list of Toshiba personal computers with the affected Sony battery packs
is as attached in the annex to this release.

    2. Cause of the fire

    While the primary cause of the fire in the May 24 incident was not
identified, damage resulting from a short circuit within the battery pack was
found, confirming that the problem originated in the battery pack.

    3. Means to join the voluntary exchange program

    Owners of Toshiba notebook PCs with any of the PC models on the list are
urgently requested to visit their local Toshiba website or contact a local
customer support center and determine whether their PC has one of the subject
Sony battery packs. The Toshiba website provides a battery check utility and
visual identification manual.

    Note: The affected Sony battery packs will be replaced free of charge.
This offer covers only battery pack replacement and does not include
replacement of any Toshiba computer.

    
    (ANNEX)
    List of Toshiba PC models with affected Sony batteries
              Model name           Model No.        Country/Region
    ------------------------------ ---------- ---------------------------
    dynabook Qosmio F30            PQF30      Japan
    ------------------------------ ---------- ---------------------------
    dynabook Qosmio G30            PQG30      Japan
    ------------------------------ ---------- ---------------------------
    dynabook R10                   PAR10      Japan
    ------------------------------ ---------- ---------------------------
    dynabook Satellite T10,T11,T12 PST10      Japan
    ------------------------------ ---------- ---------------------------
    dynabook SS L10,L11            PPL10      Japan
    ------------------------------ ---------- ---------------------------
                                   PALX1      Japan
    dynabook SS LX                 ---------- ---------------------------
                                   PALX2      Japan
    ------------------------------ ---------- ---------------------------
    dynabook SS M10,M11            PPM10      Japan
    ------------------------------ ---------- ---------------------------
    dynabook SS M11                PPM1A      Japan
    ------------------------------ ---------- ---------------------------
    dynabook SS M35                PPM35      Japan
    ------------------------------ ---------- ---------------------------
    dynabook SS MX                 PAMX1      Japan
    ------------------------------ ---------- ---------------------------
                                   PAMX2      Japan
    dynabook SS MX                 ---------- ---------------------------
                                   PAMX3      Japan
    ------------------------------ ---------- ---------------------------
                                              USA, Canada, Europe, Middle
    Portege M300                   PPM30       East, Africa, China, South
                                               Korea, Australia,
                                               Singapore, etc.
    ------------------------------ ---------- ---------------------------
                                              USA, Canada, Europe, Middle
    Portege M400                   PPM40       East, Africa, Australia,
                                               Singapore, etc.,
    ------------------------------ ---------- ---------------------------
    Portege M500                   PPM50      China, South Korea,
                                               Singapore, etc.
    ------------------------------ ---------- ---------------------------
                                              USA, Canada, Europe, Middle
    Portege S100                   PPS10       East, Africa, China, South
                                               Korea, Singapore, etc.,
    ------------------------------ ---------- ---------------------------
                                              USA, Europe, Middle East,
    Qosmio F30                     PQF30       Africa, China, Australia,
                                               Singapore, etc.
    ------------------------------ ---------- ---------------------------
                                   PQG30      USA, Europe, Middle East,
                                               Africa, Australia
    Qosmio G30                     ---------- ---------------------------
                                   PQG31      USA
                                   ---------- ---------------------------
                                   PQG32      Canada
    ------------------------------ ---------- ---------------------------
                                              Canada, Europe, Middle East
    Satellite A50                  PSA50       Africa, Australia, China,
                                               South Korea, Singapore,
                                               etc.
    ------------------------------ ---------- ---------------------------
    Satellite Pro U200             PLUA1      Europe
    ------------------------------ ---------- ---------------------------
                                              USA, Canada, Europe, Middle
    Satellite R10                  PSR10       East, Africa, Australia,
                                               Singapore, etc.
    ------------------------------ ---------- ---------------------------
    Satellite U200                 PLUA0      Europe, Middle East, Africa
    ------------------------------ ---------- ---------------------------
    Tecra A2                       PTA20      USA, Canada, Europe, Middle
                                               East, Africa, Australia
    ------------------------------ ---------- ---------------------------
    Tecra A3X                      PTA3X      Canada, Europe, Middle
                                               East, Africa, Australia
    ------------------------------ ---------- ---------------------------
                                              USA, Canada, Europe, Middle
    Tecra M3                       PTM30       East, Africa, China, South
                                               Korea, Australia, Japan,
                                               Singapore, etc.,
    ------------------------------ ---------- ---------------------------
                                              USA, Canada, Europe, Middle
    Tecra M4                       PTM40       East, Africa, China, South
                                               Korea, Australia,
                                               Singapore, etc.
    ------------------------------ ---------- ---------------------------
                                   PTM50      USA, Europe, Middle East,
                                               Africa, Singapore, etc.
                                   ---------- ---------------------------
    Tecra M5                                  USA, Canada, Europe, Middle
                                   PTM51       East, Africa, China, South
                                               Korea, Australia,
                                               Singapore, etc.,
    ------------------------------ ---------- ---------------------------
    Tecra M6                       PTM60      USA
    ------------------------------ ---------- ---------------------------
    Tecra S3                       PTS30      USA, Canada, Europe, Middle
                                               East, Africa, Australia
    ------------------------------ ---------- ---------------------------
    




For further information:

For further information: Toshiba Corporation Keisuke Ohmori,
+81-3-3457-2105 keisuke.oomori@toshiba.co.jp

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