Top 10 Excuses Businesses Use for Not Paying Invoices



    AMSTERDAM, Netherlands, Aug. 13 /CNW/ -- In today's tight credit
environment it is even more important than usual to stay on top of late-paying
customers. More and more purchasers are looking for opportunities to extend
payment terms, and for some this can mean finding excuses either to pay late
or not at all. Over the years, Atradius Collections has heard just about every
excuse when collecting amounts due from debtors of its customers. Some of the
classic or more common excuses for not paying invoices include:

    
    -- We haven't received the invoice
    -- Our terms are (30, 60) days
    -- We don't have a payment run until next month
    -- There are no check signatories available
    -- The check is in the mail/the invoice has already been paid
    -- The goods were never delivered or the order was cancelled
    -- The goods/services were faulty or not as described
    -- The balance is incorrect and we are awaiting a credit note
    -- The goods have not been sold/the buyer has not paid for the goods
       yet -- need sale proceeds to be able to pay
    -- The debtor is insolvent.
    
    Although it happens rarely, some debtors still manage to surprise even
us. These excuses have actually been used by debtors:

    
    -- It's not a valid debt as my vindictive ex-wife ran off with the company
       credit card
    -- I just got back from my luxury holiday, it cost more than I thought so
       I no longer have the funds to pay
    -- I wanted to pay but all the invoices were in my briefcase, which was
       stolen on the street
    -- My wife has been kidnapped, and I need the money to get her back.
    
    There's no telling what you might hear when you call a customer about an
outstanding invoice. This is particularly so for companies doing business
internationally. But to maximize your chances of getting paid, timely
reminders, persistence and the knowledge of the right responses to these and
other potential objections or stall tactics are essential.
    
    About Atradius
    
    The Atradius Group provides trade credit insurance, surety and
collections services worldwide, and has a presence in 40 countries. Its
products and services aim to reduce its customers' exposure to buyers who
cannot pay for the products and services customers purchase. With total
revenues of approximately EUR 1.8 billion and a 31% share of the global trade
credit insurance market, its products contribute to the growth of companies
throughout the world by protecting them from payment risks associated with
selling products and services on credit. With 160 offices, it has access to
credit information on 52 million companies worldwide and makes more than
22,000 trade credit limit decisions daily.
    
    About Atradius Collections
    
    Atradius Collections has over 400 staff and 16 offices worldwide, serving
12,000 clients and handling 27 million transactions per year. With revenues of
EUR 48.2 million in 2007, its collections specialists worldwide provide
customers with local expertise through one global process and IT platform.
http://www.atradiuscollections.com

    
     Further information:
     Corporate Communications
     Christine Gerryn
     Tel.: +31 20 553 2260
     E-mail: christine.gerryn@atradius.com
     http://www.atradius.com
    

    
     Atradius Collections
     David Waldron
     Tel.: +1 630-227-4719
     E-Mail: david.waldron@atradius.com
     http://www.atradiuscollections.com

    




For further information:

For further information: Christine Gerryn, Corporate Communications of
Atradius, +31 20 553 2260, christine.gerryn@atradius.com; or David Waldron of
Atradius Collections, +1-630-227-4719, david.waldron@atradius.com Web Site:
http://www.atradiuscollections.com                 http://www.atradius.com

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ATRADIUS COLLECTIONS

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