Think Services' HDI Announces 2009 Team Excellence Awards Winners



    Perot Systems and TECO Energy Embody Customer and Employee-Centric
Support Operations
    


    
    COLORADO SPRINGS, Colo., April 30 /CNW/ -- HDI(R)
(http://www.thinkhdi.com), the world's largest membership association for help
desk and technical support professionals and the premier certification body
for the industry, today announced the 2009 HDI Team Excellence Award winners:
Perot Systems' End User Services Global Service Desk for external support and
TECO Energy Service Desk for internal support. These awards were presented at
the 2009 HDI World Conference on Technical Service and Support held recently
in Las Vegas, NV.
    

    
    These awards honor Perot Systems and TECO Energy for achieving the
highest standards of excellence in service desk operations. The HDI Team
Excellence Awards are the "gold medal" of the technical support profession.
The selection of the HDI Team Excellence Award winners is based on specific
criteria that evaluate the companies' ability to demonstrate excellence in
three categories: people, process and technology.
    

    HDI Team Excellence Award - External Support: Perot Systems
    
    Perot Systems' End User Services Global Service Desk has 300 tier 1
agents across 5 locations: Plano, TX; Bowling Green, KY; Guadalajara, Mexico;
Bucharest, Romania; and Noida, India.  These centers seamlessly integrate
Perot's off-shore and on-shore capabilities by load-balancing calls during
peak volumes and routing calls to the most cost-effective service support
associates.
    

    HDI Team Excellence Award - Internal Support: TECO Energy
    
    The TECO Energy Service Desk provides support to 5,000 internal customers
located in 34 Florida offices, 5 offices in Kentucky and 2 power plants in
Guatemala. The TECO Energy Service Desk has a total of 10 desktop support
analysts that handle first-level support, along with an IT service quality
analyst, one manager and one director.
    

    
    Rich Hand, HDI Executive Director of Membership and conference host,
commented on these achievements. "Both award recipients embody customer and
employee-centric operations.  Perot Systems' End User Services Global Service
Desk has made true connections with their customers and it showed. The
management team focused on motivating their team to make the service desk even
stronger.  The TECO Energy Service Desk exemplified the true nature of what
teamwork and management support can produce.  The TECO desk presented a very
creative, caring culture that made the team feel empowered and involved.
Congratulations to both organizations for mastering critical facets of this
industry."
    

    About Perot Systems
    
    Perot Systems is a worldwide provider of information technology services
and business solutions. Through its flexible and collaborative approach, Perot
Systems integrates expertise from across the company to deliver custom
solutions that enable clients to accelerate growth, streamline operations and
create new levels of customer value. Headquartered in Plano, Texas, Perot
Systems reported 2008 revenue of $2.8 billion. The company has more than
23,000 associates located in the Americas, Europe, Middle East and Asia
Pacific. Additional information on Perot Systems is available at
http://www.perotsystems.com/.
    

    About TECO Energy
    
    TECO Energy, Inc. (NYSE:   TE) is an energy-related holding company. Its
principal subsidiary, Tampa Electric Company, is a regulated utility in
Florida with both electric and gas divisions (Tampa Electric and Peoples Gas
System). Other subsidiaries include TECO Coal, which owns and operates coal
production facilities in Kentucky and Virginia, and TECO Guatemala, which is
engaged in electric power generation and distribution and energy-related
businesses in Guatemala.
    

    About HDI
    
    HDI, a Think Services company, is the world's largest IT service and
support membership association and the industry's premier certification and
training body. Guided by an international panel of industry experts and
practitioners, HDI is the leading resource for help desk/support center
emerging trends and best practices. HDI provides members with a vast
repository of resources, networking opportunities and the largest industry
event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs,
Colo., USA, HDI offers training in multiple languages and countries. For more
information, visit www.ThinkHDI.com or call +1 719.268.0174.
    

    About Think Services
    
    Think Services connects specialized communities worldwide using
educational events, consulting, training, certification, and innovative media.
Providing comprehensive opportunities for people to learn from, network with,
and inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the Webby
Award-winning Gamasutra.com, Game Developer magazine, the International
Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary
of United Business Media, a global media and marketing services company with a
market capitalization of more than $1.6 billion. To learn more, visit
www.think-services.com.
    


    




For further information:

For further information: Allison Wroe, HDI Executive Director of
Marketing, +1-719-785-5355, awroe@thinkhdi.com Web Site:
http://www.ThinkHDI.com

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