Think Services' HDI Announces 2009 Analyst of the Year



    Perot Systems and TECO Energy Embody Customer and Employee-Centric
Support Operations
    

    
    COLORADO SPRINGS, Colo., April 30 /CNW/ -- HDI(R)
(http://www.thinkhdi.com), the world's largest membership association for help
desk and technical support professionals and the premier certification body
for the industry, today announced Minaz Jiwa as the winner of the HDI Analyst
of the Year Award. The award was presented at the 2009 HDI World Conference on
Technical Service and Support which was held recently in Las Vegas, NV.
    

    
    This annual award, sponsored by Robert Half Technology, recognizes the
best technical support analysts from HDI North American Local Chapters.  The
award highlights the excellent work of analysts on the support center's front
line - those who are generally a customer's first point of contact, either via
phone or the Web. Nominees are judged on criteria such as performance, quality
of work, team orientation, ethics, technical aptitude, problem solving skills,
and leadership.
    

    
    Mr. Jiwa, a Customer Support Analyst I for WorkSafeBC, was nominated by
his peers as a gifted analyst who not only has exceptional technical skills
but who also possesses the patience, understanding and interpersonal skills
that make a great analyst. Minaz provides first-level support for technology
related problems and questions.  He enjoys using his expertise to assist his
teammates and customers, and to improve operational procedures.
    

    
    When asked about the significance of this award, Minaz took a moment
before commenting. "I tend to view the award from others' perspectives. My
co-workers would say the award demonstrates that we are living up to our
department's vision of being a world class help desk. My manager would say it
validates the fact that she hires good analysts. My customers might say the
award assures them that the help desk service is top notch. For me, winning
this award reinforces the notion that I must be doing something right. I've
always been confident in my abilities but this kind of recognition really
takes that confidence to a whole other level. I truly do believe that in no
time I'll be managing my own help desk and nominating my own analysts for this
award."
    

    
    Sophie Klossner, HDI Local Chapter Membership Director, offered her
congratulations. "For the past six years HDI has had the privilege of honoring
tier 1 support analysts who are the true backbone of support organizations. 
Six impressive finalists were presented to HDI conference attendees this year,
and all wowed the panel of judges.  HDI is pleased to honor Mr. Jiwat with
this prestigious award for he clearly demonstrates exceptional proficiency
with the skills required to provide excellent customer support. We
congratulate not only him, but WorkSafeBC for its commitment to its
customers."
    

    About WorkSafeBC
    
    WorkSafeBC is an independent provincial statutory agency governed by a
Board of Directors that serves about two million workers and more than 200,000
employers within British Columbia, Canada.  WorkSafeBC was born from the
historic compromise between B.C.'s workers and employers in 1917 where workers
gave up the right to sue their employers and fellow workers for injuries on
the job in return for a no-fault insurance program fully paid for by
employers. WorkSafeBC is committed to safe and healthy workplaces and to
providing return-to-work rehabilitation and legislated compensation benefits.
    

    About Robert Half Technology
    
    With more than 100 locations worldwide, Robert Half Technology is a
leading provider of information technology professionals for initiatives
ranging from web development and multiplatform systems integration to network
security and technical support. Robert Half Technology offers online job
search services at www.rht.com.
    

    About HDI
    
    HDI, a Think Services company, is the world's largest IT service and
support membership association and the industry's premier certification and
training body. Guided by an international panel of industry experts and
practitioners, HDI is the leading resource for help desk/support center
emerging trends and best practices. HDI provides members with a vast
repository of resources, networking opportunities and the largest industry
event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs,
Colo., USA, HDI offers training in multiple languages and countries. For more
information, visit www.ThinkHDI.com or call +1 719.268.0174.
    

    About Think Services
    
    Think Services connects specialized communities worldwide using
educational events, consulting, training, certification, and innovative media.
Providing comprehensive opportunities for people to learn from, network with,
and inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the Webby
Award-winning Gamasutra.com, Game Developer magazine, the International
Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary
of United Business Media, a global media and marketing services company with a
market capitalization of more than $1.6 billion. To learn more, visit
www.think-services.com.
    



    




For further information:

For further information: Allison Wroe, HDI Executive Director of
Marketing, +1-719-785-5355, awroe@thinkhdi.com

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