The National Quality Institute recognizes American Express Canada for world class organizational excellence



    TORONTO, Sept. 9 /CNW/ - American Express Canada has received the 2008
Canada Awards for Excellence Order of Excellence Trophy for Quality and
Healthy Workplace(R). This award is the highest level of recognition presented
annually by the National Quality Institute, and recognizes world class
organizational excellence in quality, customer service, and a healthy
workplace.
    "The award recipients represent outstanding role models of leadership,
planning, customer focus, people engagement, process management and partner
focus," said Allan Ebedes, President and CEO of the National Quality
Institute. "American Express embodies our criteria, and demonstrates world
class sophistication in both managing and integrating these elements, making a
positive impact on the growth of the Canadian economy."
    Amex Canada won the NQI Order of Excellence Awards in Quality in 1998 and
Healthy Workplace in 2001, and is now the first company to win the combined
award of excellence for both Quality and Healthy Workplace.
    Amex Canada has emerged as one of the most dynamic markets for American
Express. This 2008 win marks the organization's ability to sustain its focus
on excellence and quality, while fully engaging employees in their goals and
vision and thriving on a path of record growth and milestone successes.
    "This award is a true testament to the passion of our people and their
commitment to putting organizational quality into action," said Denise
Pickett, president and CEO, Amex Canada. "This focus keeps us true to our
relationships with our customers, our partners, and our employees, and it is
these relationships that are the foundation of our growth and success."
    American Express will receive the award at the 2008 Canada Awards for
Excellence Gala Dinner in Toronto on Monday, October 20th at the Metro Toronto
Convention Centre.

    About the National Quality Institute

    The National Quality Institute is a not-for-profit, independent
organization whose goal is to help Canadian private and public sector
organizations to implement programs of excellence. The National Quality
Institute works with organizations to manage self-assessment activities,
review business processes, and develop improvement programs. Today, Canadian
organizations and businesses increasingly recognize that a healthy workplace
helps to attract and retain staff.

    About American Express in Canada

    American Express in Canada operates as Amex Bank of Canada and Amex
Canada Inc. Both are wholly owned subsidiaries of the New York based American
Express Travel Related Services Company, Inc., the largest operating unit of
the American Express Company. Amex Bank of Canada is the issuer of American
Express Cards in Canada. Amex Canada Inc. operates the Corporate Travel,
Travel Services Network and Travellers Cheques divisions in Canada. American
Express opened its first offices in Toronto and Hamilton in 1853 and now
employs 3,700 Canadians coast-to-coast.





For further information:

For further information: Allan Ebedes, President and CEO, National
Quality Institute, (416) 251-7600 x.233; Lauren Dineen-Duarte, American
Express, (905) 474-8169, lauren.i.dineen-duarte@aexp.com

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American Express

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