MONTREAL, Feb. 12 /CNW Telbec/ - InterContinental Hotels and Resorts
announced today a $14 million investment in the Montreal property that will
redefine all aspects of guest hospitality at the hotel. Improvements to the
hotel began in early January and are slated for completion in the spring.
"Over the last several years, the landscape of five star hotels in Montreal
has considerably changed and has become much more competitive. Our new owners,
Pandox AB of Sweden want the hotel to maintain its leading position in the
market by providing guests with a unique décor and boutique feel combined with
the internationally renowned InterContinental Hotels savoir-faire. This
significant investment will ensure we maintain the position we have held for
the past 18 years well into the future," said Mr. Bernard Chênevert, General
Manager of the Montreal InterContinental.
Renewed Style, Enhanced Comfort and Modern Technology in Every Room
A significant proportion of the investment will be used to completely
remodel all of the rooms and suites of the hotel to provide business and
leisure travellers the ultimate in style, comfort, and modern technology.
Every room will feature new top quality furniture including: king size beds
with Simmons Beautyrest(TM) mattresses, designer chairs, dressers and larger
desks. Style and comfort for guests will be enhanced with top quality linens,
new plush carpets, drapes, modern lighting, distinctive wallpaper, unique
artwork. In the remodelled four fixture marble bathrooms guests will enjoy the
three way shower massage with variable intensity and calibrated pressure. The
spacious rooms have been designed with warm rich colour tones to provide
guests with a comforting and engaging environment as the perfect escape after
a long day of meetings or sightseeing.
In addition, technology enthusiasts will greatly appreciate the new 40
inch LCD widescreen televisions with additional speakers in the bathroom, the
Teac iPod(TM) alarm clocks, the Bartech electronic mini bars and the
innovative contact free Kaba card entry system which is an industry first in
the Québec market. The InterContinental Montreal is also the only hotel in the
city where all rooms are equipped with an emergency lighting system.
A New Club Lounge, a Trendy Bar and a Restaurant Inspired by Provence
The hotel will also provide guests with completely redesigned dining and
leisure amenities. This includes a new Club Lounge located near the remodelled
reception area, a trendy wired bar themed around the fascination and
historically illegal ritual surrounding Absinthe liqueur and a restaurant
inspired by the Provence region in France. "The new restaurant will provide
locals and hotel guests with a Provençal dining experience and ambiance. Our
signature dishes will only be created from the freshest of ingredients and
reflect a fusion of Provence and local specialities using only top quality
local ingredients. Also exciting is our new cellar that will hold up to 1200
bottles of great wines to accommodate everyone's taste and budget," explained
executive chef Christian Lévêque while adding "our new trendy wired bar will
feature a tapas inspired menu and we are positive that both will be a
tremendous success with our guests and local clientele."
A Vision Focused on Customer Experience
Since the arrival of General Manager Bernard Chênevert in September 2008,
the hotel has implemented a vision solely focused on providing guests with the
most enjoyable and memorable customer experience possible. This is reflected
in the careful planning and execution of the work to be performed in the
coming months. As rooms on a floor are being remodelled, both floors above and
below the work area are closed to limit any inconveniences or noise for
guests. The reception and business centre have been relocated in easily
accessible areas and continue to provide the same level of service to all
guests during remodelling period.
As work is completed in the coming months, the hotel will continue to
focus on all aspects of customer experience at the hotel and to this end Mr.
Chênevert recently recruited Mr. Sébastien Gagné as Director of Guest
Experience, a new position that focuses mainly on the overall mapping of the
guest experience to ensure every component of a stay is flawlessly
orchestrated. "Mr. Gagné is a great addition to our team and brings a wealth
of knowledge and experience to the hotel having been responsible for customer
experience at some of the most prestigious hospitality organizations. When our
improvement plan and customer experience strategy is fully implemented this
spring, guests of the hotel will be more than delighted with their stay with
us. They will live an exciting and enriching experience in a most elegant and
timeless setting that will provide them with lasting memories," concluded
Bernard Chênevert, General Manager of the InterContinental Montreal.
The InterContinental Montreal is ideally located for business, groups and
leisure travellers. Located only steps from Old Montreal and the Montreal
Convention Centre, the InterContinental Montreal is the perfect choice to
experience and explore all of the charms and hidden treasures a world class
city like Montreal has to offer. Everybody can have a chance to experience the
InterContinental Montreal by entering a contest at www.icm-contest.com.
Pandox is one of the leading players in the hotel property market in
Europe. The portfolio consists of 45 hotels, including ten operations, with a
total of around 10,800 rooms located in Sweden, Denmark, Germany, Belgium, the
Bahamas, the UK, Switzerland and Canada. Pandox operates its hotels in various
forms under well known brands such as Hilton, InterContinental, Crowne Plaza,
Radisson SAS, Holiday Inn, Scandic, Elite, Clarion, Quality, First, Hyatt and
independent distribution channels.
About InterContinental Hotels Group
InterContinental Hotels Group (IHG) (LON: IHG, NYSE: IHG (ADRs)) is the
world's largest hotel group by number of rooms. IHG owns, manages, leases or
franchises, through various subsidiaries, over 4,100 hotels and more than
600,000 guest rooms in nearly 100 countries and territories around the world.
The Group owns a portfolio of well recognised and respected hotel brands
including InterContinental(R) Hotels & Resorts, Hotel Indigo(R), Crowne
Plaza(R) Hotels & Resorts, Holiday Inn(R) Hotels and Resorts, Holiday Inn
Express(R), Staybridge Suites(R) and Candlewood Suites(R), and also manages
the world's largest hotel loyalty programme, Priority Club(R) Rewards with 40
million members worldwide.
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