The Ever-Expanding Administrative Role



    More Responsibilities, Improved Career Prospects for Support Staff,
    Survey Shows

    TORONTO, March 24 /CNW/ - With Administrative Professionals Week (APW)
around the corner, executives will be thanking their "right-hand" person. This
year they may have more reasons to thank them, a new survey shows. Nearly
three-quarters (72 per cent) of managers polled said responsibilities for
support professionals have increased in the last five years. Fifty-five per
cent of executives also said administrative staff have greater career options
than five years ago.
    The survey was developed by OfficeTeam, a leading staffing service
specializing in the placement of highly skilled administrative professionals.
It was conducted by an independent research firm and is based on telephone
interviews with 100 randomly selected senior Canadian executives.
    Executives were asked, "During the past five years, how have the
responsibilities for administrative assistants changed?" Their responses:

    
        Increased significantly..................... 33%
        Increased somewhat.......................... 39%
        No change................................... 12%
        Decreased somewhat.......................... 10%
        Decreased significantly.....................  6%
                                                    ----
                                                    100%

    Executives also were asked, "Does an administrative assistant have more or
less of a career-growth track than five years ago?" Their responses:

        More........................................ 55%
        Same........................................ 23%
        Less........................................ 19%
        Don't know..................................  3%
                                                    ----
                                                    100%
    

    "Efficiencies created by technological advancements have allowed
administrative assistants to take on a wider range of tasks, including
managing budgets, negotiating vendor contracts, overseeing projects and
maintaining websites," said Dave Willmer, executive director of OfficeTeam.
    Willmer added, "Administrative assistants can achieve seniority within
their role or profession, or leverage their specialized skill sets to obtain
supervisory positions in administration, human resources or other departments.
Administrative Professionals Week is an ideal time for managers to discuss the
career opportunities available to their assistants."
    OfficeTeam offers the following ideas for recognizing support staff
during APW (April 20-26):

    
    -   Give thanks. Express gratitude for your assistant's contributions and
        achievements in person or with a handwritten note.
    -   Do lunch. In addition to thanking your assistant, take time to
        discuss his or her professional goals and potential career paths.
    -   Host a party. Plan a companywide event to recognize all
        administrative staff.
    -   Encourage networking opportunities. Offer to pay for your assistant's
        membership in relevant trade and professional associations.
    -   Provide ongoing educational opportunities. Encourage and, if
        feasible, pay for your administrative personnel to attend
        professional development seminars and conferences. Support your staff
        in pursuing industry certifications and relevant coursework.
    

    About OfficeTeam
    ----------------
    OfficeTeam provides businesses with the highly skilled administrative
talent they need to maximize productivity, achieve cost efficiency and support
full-time staff. The staffing firm has more than 300 locations worldwide and
offers online job search services at www.officeteam.com.

    To schedule an interview for local commentary in Toronto, Winnipeg,
Calgary or Vancouver, please contact Jason Chapman at 416-350-2010, extension
62070.





For further information:

For further information: OFFICETEAM, Jason Chapman, (416) 350-2010,
extension 62070, jason.chapman@rhi.com


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