Thane Product Recall Website: WWW.H2OMOPSERVICE.CA
Thane Toll Free Number: 1-877-451-9759
TORONTO, Aug. 12 /CNW/ - Thane Direct Canada Inc. ("Thane") has announced
a voluntary corrective action program (the "Program") with respect to the
following consumer product. Consumers should unplug and stop using these
Name of Product: H2O Mop(R) Steam Cleaners.
Units: Approximately 206,328.
Manufacturer: King Best - Zhongshan, (Model 808.092) and Maxx Concept -
Dongguan (Model OEM-TV-001)
Canadian Distributor: Thane
Hazard: The power cord can unexpectedly wear down and expose the wiring,
posing a shock and burn hazard to consumers.
Incidents/Injuries: In Canada, Thane has received two reports from
consumers who claim to have received shocks while using an H2O Mop. In
the U.S.A., Thane has received 10 reports of incidents involving shock
injuries and eight reports of incidents involving burn injuries.
Description/Models: The H2O Mop is an electrically-powered appliance for
cleaning a variety of floor surfaces that uses microfiber or disposable
cloths on a cleaning head through which steam is dispersed. H2O Mops are
white with a purple water tank with the "H(2)O" and "M" symbol printed on
the top of the cleaning head. The model numbers of affected units are
808.092 and OEM-TV-001. This Program only includes H2O Mops with the
following reference numbers printed on the label on the back of the
product: TDC03186 - 03317; M-TDC03305 - 03540, and M-H2OM1180 ("Affected
Sold by: Thane direct to consumers through television infomercials and on
the Web, by TV Achats through its televised home shopping programs, and
through retailers nationwide including Wal-Mart, Zellers, Loblaw,
As-Seen-On-TV stores, and Linens N' Things.
Dates distributed: The Affected Units were sold in Canada from June 2007
to September 2008.
Manufactured in: China
Remedy: Consumers should immediately stop using Affected Units and
contact Thane to receive a free repair kit. Thane is sending repair kits
to all consumers who purchased Affected Units directly from Thane.
Consumers should confirm whether they have one of the impacted units by
checking the reference number, as well as matching both the reference
number and model numbers provided.
Consumer Contact: Consumers may contact the company at 1-877-451-9759
anytime to verify whether they have an Affected Unit and to arrange to
receive a repair kit at no charge. Consumers can also visit the firm's
Web site at WWW.H2OMOPSERVICE.CA.
Remarks: The Affected Units are certified to Canadian standards by ETL
Intertek. For more information about the product certification process
please visit: www.intertek.com.
For further information:
For further information: Consumer Contact: Consumers may contact the
company at 1-877-451-9759 anytime to verify whether they have an Affected Unit
and to arrange to receive a repair kit at no charge. Consumers can also visit
the firm's Web site at WWW.H2OMOPSERVICE.CA.