TELUS Mobile Customer Self Service(TM) powered by ClairMail(R) supplies
banks with the technology to let their customers pay bills, check
balances and transfer funds, all at the touch of their wireless handset
VANCOUVER, March 27 /CNW/ - TELUS Mobile Customer Self Service is coming
to Canadian financial institutions, a new product that will let their
customers bank on the fly on their cell phones.
Offered exclusively in Canada by TELUS, Mobile Customer Self Service is
the only solution for two-way interaction between financial institutions and
their customers that does not require downloading additional software onto
mobile devices. TELUS Customer Self Service leverages the messaging
capabilities already on mobile handsets, including short message service
(SMS), wireless email and the mobile browser.
It allows secure banking transactions on mobile communications devices -
regardless of carrier, manufacturer, operating system or wireless transmission
For retail banks, credit unions, brokerages, and credit card companies,
TELUS Mobile Customer Self Service easily integrates with their back-end
systems and can be customized to offer a host of new features to power retail
banking services for their customers.
These customer services include:
- Actionable alerts (such as questionable account activity or
- On-demand access to account information
- No-hold customer service which uniquely allows customers to get into
the call centre queue without waiting on hold, simply by text
messaging their bank.
"TELUS is offering financial institutions a new way to help their
customers, providing them with a tool that offers the ultimate in banking
convenience in a secure IT environment," said Luc Vilandré, vice-president,
TELUS National Application Solutions. "The addition of Mobile Customer Self
Service to our dynamic offering of wireless application services reinforces
TELUS' position as Canada's wireless market leader with best-in-class
technology and differentiated solutions for business."
Mobile Customer Self Service is a software solution developed by
ClairMail, Inc., a leader in mobile phone-based customer interaction solutions
based in Novato, California.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $8.7 billion of annual revenue and 10.7 million
customer connections including 5.1 million wireless subscribers, 4.5 million
wireline network access lines and 1.1 million Internet subscribers. TELUS
provides a wide range of communications products and services including data,
Internet protocol (IP), voice, entertainment and video. Committed to being
Canada's premier corporate citizen, over the last six years TELUS has
contributed more than $76 million to charitable and non-profit organizations,
and has established seven TELUS Community Boards across Canada to lead its
local philanthropic initiatives. For more information about TELUS, please
For further information:
For further information: Allison Vale, TELUS Media Relations, (416)