VANCOUVER, July 11 /CNW/ - TELUS today confirmed that wireless clients
have never been required to pay for spam text messages and announced an even
easier way for clients to receive credits for any spam text messages they
might receive. Beginning August 24, clients can simply send the spam message
to 7726 with the word SPAM in the body of the message and their account will
be adjusted automatically. The credit will be processed with no questions
asked of the client by TELUS. It is important to clarify that this change has
no impact on any TELUS mobile email services.
Contrary to some reports, TELUS has always believed that it is not fair
for customers to be charged for spam messages. Our policy has always been to
credit customers for spam messages they have received. TELUS uses
sophisticated spam filters to eliminate most of these types of messages from
reaching clients; however, TELUS further guarantees that customers will not
pay for spam text messages.
On May 5, TELUS began advertising a change to the way incoming text
messages are to be billed beginning August 24. In addition, TELUS began
directly informing affected clients via bill notification messages on June 24.
The overall text messaging rate changes affect a small segment of TELUS'
wireless customer base and are limited to those who do not currently subscribe
to a text messaging plan. Those customers currently pay $0.15 to send a text
message as well as $0.15 to receive text messages that originate from a
computer or the Internet. Beginning August 24, the $0.15 per charge will also
apply to text messages that originate from other cell phones. Charging for
incoming text messages is a standard practice in North America with most of
the major U.S. carriers charging $0.20. That is a 33% premium compared to
TELUS customers who subscribe to any text messaging plans will continue
to receive unlimited incoming text messages free of charge. Customers can
choose to subscribe to a text messaging plan from prices starting as low as $3
per month which includes 30 outgoing text messages and unlimited incoming
To develop new broadband technologies and build a network that will be
the envy of the world, the Canadian telecommunications industry faces
significant investments. Over the past 8 years, TELUS has invested $54 billion
in Canada and created thousands of new jobs across the country. In addition,
we will be investing even more with the current AWS spectrum auction to bring
Canadians advanced wireless services in the near future. TELUS is standing
high bidder on a series of national AWS spectrum licenses of over $850M.
TELUS (TSX: T, T.A; NYSE: TU) is a leading national telecommunications
company in Canada, with $9.2 billion of annual revenue and 11.2 million
customer connections including 5.6 million wireless subscribers, 4.4 million
wireline network access lines and 1.2 million Internet subscribers. TELUS
provides a wide range of communications products and services including data,
Internet protocol (IP), voice, entertainment and video. In support of our
philosophy to give where we live, TELUS, our team members and alumni have
contributed $113 million to charitable and not-for-profit organizations and
volunteered more than 2.1 million hours of service to local communities since
2000. Eight TELUS Community Boards across Canada lead our local philanthropic
initiatives. For more information about TELUS, please visit telus.com.
For further information:
For further information: Shawn Hall, (604) 697-8176,