WINNIPEG, Manitoba, June 5 /CNW/ -- Tell Us About Us, Inc. (TUAU)
launches the Enterprise Edition of its web-based Online Knowledge Management
Console (KMC) today. The new platform combines the best practices in customer
surveying, mystery shopping and live agent support. With this announcement,
TUAU enters the marketplace as the first company offering the full suite of
customer experience management tools for multi-unit organizations.
"In today's marketplace, companies that quantify the customer experience
use the insight to make strategic decisions that not only increase customer
loyalty, but positively impact their bottom line. As CEM awareness grows, more
companies are placing importance on the specific metrics that achieve business
goals," says Scott Griffith, vice president of business development for TUAU.
"Recently, using KMC data analytics, we were able to determine for a client
that every .1 increase in their loyalty score equaled a 1.7% increase in
revenue growth. That is significant."
Unlike traditional CEM programs that are limited to a single mystery shop
score or a limited customer satisfaction study, TUAU's bundled solution allows
multi-unit organizations to run programs in parallel on a continuous basis.
The Online KMC compares and contrasts the subjective customer voice with an
objective in-depth mystery shop, giving the best-rounded CEM viewpoint within
a single application. The Enterprise Edition successfully manages feedback,
whether clients subscribe to one solution (Indicator(TM), Mystery Shop,
Assured(TM), etc.) or a bundled suite (any product combination).
"Over the past 18 months, TUAU took a page from our own notes by
listening to our customers, understanding their requests, and taking action to
meet their collective needs. This new version is very intelligent, and is the
brainchild of our 10 years experience in the CEM space," says Tyler Gompf,
chief executive officer of TUAU.
The new platform truly integrates all the necessary tools to successfully
execute a CEM solution suite. The Enterprise Edition makes managing multiple
solutions, each with distinct benefits, more powerful and flexible. By
bundling customer surveying, mystery shopping and live agent support, clients
will be able see and hear customer perspective, provide customer support, and
take action to resolve issues within a single platform. The Enterprise Edition
will give new and existing clients a deeper insight into what their customers
think, what motivates them, and how they experience the brand across the
For a product demo on the Online KMC Enterprise Edition, please contact
Scott Griffith, vice president of business development, at (877) 975-5069.
About Tell Us About Us, Inc. - Tell Us About Us, Inc., founded in 1997,
is the sole provider of bundled Customer Experience Management solution suites
to help businesses grow successfully by providing insight into what matters
most. From POS customer surveys, employee surveys, mystery shops, and
post-call surveys, TUAU's solution suite transforms speculation into knowledge
and action. Multi-unit organizations at over 30,000 locations in North America
and around the globe benefit from the internal and external customer feedback,
1- 800 customer support and mystery shop solutions TUAU delivers.
For further information:
For further information: Susan Parker, Manager PR & Events of Tell Us
About Us, Inc., +1-204-975-5500 ext 215, or Mobile, +1-204-223-6263, or
firstname.lastname@example.org Web Site: http://www.tellusaboutus.com