PITTSBURGH, April 26 /CNW/ - TeleTracking Technologies has created a new
division to help hospitals achieve sustained patient flow improvement through
better process re-design.
Avanti Patient Flow Services is expected to be an important complement to
TeleTracking's market leading patient flow automation technology as pressure
mounts regarding overcrowding.
Due to that pressure, hospitals sometimes try a "quick fix" by either
changing manual processes or simply installing patient tracking technology.
Avanti Patient Flow Services will specialize in combining technology with
"human factor" issues, based on the philosophy that improvement is best
sustained if employees take part in redesign, goal-setting and technology
selection from the outset. The new division will field a team of specialists
who can draw on nearly two decades of industry thought-leadership and best
practices in patient flow improvement.
These specialists will analyze the existing situation on-site, help
select employees for the re-design team, develop custom blueprints to meet or
exceed key metrics, assure those metrics are regularly achieved, and help
staff understand and accept the changes.
Lisa Romano, RN, MSN, will serve as Avanti's Director of Patient Flow
Services. She brings nearly 20 years of clinical nursing and hospital
administrative experience and most recently was administrator of patient
logistics at Lehigh Valley Hospital and Health Network. Joining her are
TeleTracking's Marty Carlton, RN, Bob Teed, RN, and Mike Wilford. All have
hospital experience as problem-solvers who successfully combined process
re-design with automation technology, and all understand the process problems
caused by the "siloed mentality" of hospital operations.
"In our business, a successful client is one that achieves sustainable
patient flow improvement," said Anthony Sanzo, CEO of TeleTracking
"This requires in-depth analysis of current practices and consensus on
attainable goals. It also requires effective employee communications to attain
'buy-in' for the new process."
Many hospitals want to fix the patient flow process first, according to
Sanzo. But technology needs to be integrated from the outset. Determining
which steps can be eliminated is impossible without knowing what technology is
available to streamline the existing manual processes.
While hospitals are often quick to adopt new clinical technologies,
they're often slower to implement operations-type systems. One of the
advantages of an advanced patient flow automation system is its ability to
measure user-determined milestones in real time, so performance can be gauged
"Consistent improvement requires accountability and transparency of
information," said Romano. "How can hospitals fix what they can't see or
According to Romano, routinely collecting and tracking data allows staff
to establish the benchmarks which are essential to improving performance.
Involving staff in the process allows them to understand its logic and take
ownership. The success which results reinforces their decisions and supports
their new behavior.
"Constant improvement is driven by people," Romano says. "In order for
this to happen, leaders must create an environment which allows that resource
to be tapped."
For further information:
For further information: TeleTracking Technologies, Inc. Chris Anderson,
Director of Marketing 412-391-6369