TD Canada Trust ranks highest in customer satisfaction for third year in a row, according to J.D. Power and Associates



    
    -   Study shows that TD Canada Trust is a leader in all categories,
        including transactions, account statements, account
        initiation/product offerings, facility, fees and problem resolution.
    

    TORONTO, Aug. 27 /CNW/ - TD Canada Trust ranked highest in customer
satisfaction according to the J.D. Power and Associates 2008 Canadian Retail
Banking Customer Satisfaction Study. J.D. Power and Associates announced today
that customers have rated TD Canada Trust highest in satisfaction among the
big five Canadian retail banks for the third year in a row. The study, which
was conducted in March-April and June-July of 2008, measures customer
satisfaction within retail banking through six factors: transactions, account
statements, account initiation/product offerings, facility, fees and problem
resolution. According to the study, TD Canada Trust was the leader in all six
categories.
    "We are thrilled to receive this recognition for the 3rd year in a row -
we believe that this recognition belongs to the most customer focused group of
people anywhere - our employees," said Tim Hockey, Group Head Canadian
Banking, President and CEO, TD Canada Trust. "At TD our whole culture is about
service. Customer service is embedded in our business strategies and our day
to day operations and it's tied to everything, including every single
employee's compensation. It's how our customer-focused culture works."
    In November 2007, TD Canada Trust, already the hours leader among the
banks in Canada, introduced even longer hours. Now most branches coast to
coast are open 62+ hours a week, including Saturdays - 50% longer than the
other banks. And, with almost 100 new branches in the last three years alone,
Canada's "comfortable" bank is also Canada's fastest growing bank.
    "For us, it's all about serving customers the way they tell us they like
to be served," says Hockey, who conducts focus groups with Canadian bank
customers every year. "Customers tell us they like personal, easy service and
the convenience of banking how and when they want. With more locations, longer
hours, simpler solutions and a choice of online, telephone, ABM or branch
banking, they are getting that from TD Canada Trust."
    In May, Commerce Bank won the 2008 J.D. Power Award for the mid-Atlantic
region, with the bank doing particularly well in the convenience category. On
October 2, 2007, TD Bank Financial Group announced its acquisition of Commerce
Bank.

    About J.D. Power and Associates

    Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services firm operating in key business sectors
including market research, forecasting, performance improvement, training and
customer satisfaction. The firm's quality and satisfaction measurements are
based on responses from millions of consumers annually. For more information
on boat ratings, car reviews and ratings, car insurance, health insurance,
cell phone ratings, and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.

    About TD Bank Financial Group

    The Toronto-Dominion Bank and its subsidiaries are collectively known as
TD Bank Financial Group. TD Bank Financial Group is the seventh largest bank
in North America by branches and serves approximately 17 million customers in
four key businesses operating in a number of locations in key financial
centres around the globe: Canadian Personal and Commercial Banking, including
TD Canada Trust; Wealth Management, including TD Waterhouse and an investment
in TD Ameritrade; U.S. Personal and Commercial Banking through TD Banknorth
and Commerce; and Wholesale Banking, including TD Securities. TD Bank
Financial Group also ranks among the world's leading on-line financial
services firms, with more than 5.5 million on-line customers. TD Bank
Financial Group had CDN$503.6 billion in assets as of April 30, 2008. The
Toronto-Dominion Bank trades on the Toronto and New York Stock Exchanges under
the symbol "TD", as well as on the Tokyo Stock Exchange.





For further information:

For further information: Kelly Hechler, Corporate and Public Affairs, TD
Bank Financial Group, (416) 982-2469, kelly.hechler@td.com


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