New site dedicated to helping persons with disabilities find out about
TORONTO, Dec. 3 /CNW/ - As part of its goal to provide a comfortable
service experience for each and every customer, TD Bank Financial Group today
unveiled a new accessibility site on tdcanadatrust.com and tdwaterhouse.ca
aimed at keeping customers with disabilities informed of the Bank's available
offerings and accommodations. The new web pages are being launched today in
celebration of International Day of Disabled Persons.
"As Canada's most comfortable bank, we're focusing our efforts on
initiatives that add real value and have a positive impact on all of our
customers," said Cathy Backman, Senior Vice President, Retail Sales and
Service, TD Canada Trust. "Creating services that provide everyone with an
equal level of comfort is both a challenge and a journey, however we're
pleased with the progress we've made towards minimizing barriers for people
with disabilities to access our products, services, technologies and
The new Accessibility at TD section can be found at
www.tdcanadatrust.com/accessibility and www.tdwaterhouse.ca/accessibility. The
- Information on accessible locations;
- TTY contact numbers for services for the Deaf, deafened or hard of
- Instructions on using the audio capability on TD's Automated Banking
- Information on the availability of alternate formats such as large
TD Bank Financial Group has established both Internal and External
Advisory Committees, and recognizes the importance of engaging and involving
Canadian organizations that champion the needs of persons with disabilities.
TD also encourages customers to share their opinions and has included a
customer feedback process on the new site.
"As Canada's leading provider of vision support services, we
wholeheartedly support TD's efforts to provide an accessible banking
experience for Canadians with disabilities," says Jim Sanders, President and
CEO, CNIB. "Part of the challenge is ensuring Canadians know what types of
services are available, in a format that addresses their needs. TD is making
great progress in this area."
For further information:
For further information: Nick Petter, Corporate Communications, (416)